Department Overview

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. 
 
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. 
 
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers. 
 
TD Insurance is entering the small business commercial insurance market with new product offerings for Canadian small business owners. It's an exciting time to join the team at this early stage as we shape the success of this program and continue to deliver on our Mission to care for Canadian families, making it easy to get the best advice, protection and support in their moments of need, always. 

Job Description

As a Vendor Manager II supporting the Small Business Commercial Insurance portfolio, you will have an unprecedented opportunity to make a difference in the success of Canadian businesses and help TD Insurance in its mission to become a leading small business insurer in Canada. You bring a passion for the Commercial Insurance space and can support that passion with exceptional knowledge of the Third-Party Management Lifecycle in alignment with relevant frameworks, policies and standards. 

Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables). Vendor Managers are also responsible for monitoring, analyzing and reporting on performance of Business Arrangements and identifying and escalating issues where identified in order to mitigate risk. On more strategic, critical and/or complex relationships across multiple business segments or corporate functions, role may also act as the Lead Vendor Manager supporting the Accountable Executive that owns TD's relationship with the Third Party. 

​Accountabilities Include:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest 

• Provide thought leadership and/ or industry knowledge for commercial insurance and participate in knowledge transfer within the team and business unit 

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques 

• Participate in personal performance management and development activities, including cross training within own team 

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities 

• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices 

• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships 

• Contribute to a fair, positive and equitable environment that supports a diverse workforce 

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally 

• In-depth knowledge / expertise in commercial insurance and working knowledge of broader related areas 

• Integrates the broader organizational context into advice and solutions within own area 

• Build an understanding of the commercial insurance industry, competition and the factors that differentiate the organization 

• Applies best practices to implement process, product or service improvements 

• Acts as a subject matter expert within their own area of specialty or a resource for others 

• Supports projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs 

• Contributes to setting standards within area of expertise 

• Supports complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders 

• Impacts a range of functional programs and operations across own and related teams 

• Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels 

• Supports stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels 

• Works independently as the lead and guides others within area of expertise 

• Identifies and leads problem resolution for complex issues at all levels 

Job Requirements