With an ever increasing catalogue of products and customer base, we are increasing our CRM team and hiring a CRM Coordinator to assist with customer communication in our Spanish markets. The CRM Coordinator will contribute to maximizing growth and customer retention through implementing strategy and communications to a rapidly growing player base. 

Your Squad

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome. So, if you've excelled in compliance self-empowered-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.

Our Story

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

Role and Responsibilities

• Coordinate communication and content to enhance the user experience and stages of the player lifecycle.
• Recommend and develop optimal plans for delivery of campaign, campaign format and campaign platform to grow profitability, creating action plans and strategies where appropriate.
• Enhance player lifetime value, reduce churn and implement relevant CRM strategy.
• Collaborate with the content and marketing teams to identify which offers to promote.
• Be responsible for researching and sourcing relevant content to communicate with our player base
• Monitor and analyze results of email/SMS campaigns, including completing weekly/monthly KPI reports.

Work experience and skills

• Retention marketing knowledge.
• Passionate team player with the ability to work with colleagues across departments.
• An eye for detail, enhancing the experience of customers through top-line communication.
• Fluent English both written and spoken.
• You have experience working with creative teams, such as digital design, to prepare visual assets for campaigns.
• Detail-oriented and well organized. You know how to prioritize, and you consider the broader implications of your actions on the projects you participate in.
• You can manage complexity and to progress with several tasks at a time.
• Familiarity with EDM & other CRM marketing tools is desirable.
• Gambling and sports knowledge would be highly regarded.