Rising to 44 stories and designed by award–winning architects, Bisha Hotel & Residences is Toronto's newest cultural hub and hotspot. At the center of it all yet unabashedly original, this property is situated in the true heart of Toronto’s Entertainment District. Creative souls, welcome home.

Job Specific

• Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
• Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
• Direct and maintain continuous physical property rounds by Security personnel
• Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
• Resolve, document, and track all security related issues or problems
• Interact and coordinate activities with Risk Management
• Respond to all general liability insurance claims
• Chair property Safety Committee and coordinate all monthly safety meetings
• Direct the development of hotel safety incentive/loss prevention program
• Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
• Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
• Maintain driver’s list of hotel employees who are approved to operate company vehicles
• Review all reports regularly for completeness and accuracy
• Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
• Compile monthly reports and forward to corporate office
• Inform General Manager of all matters concerning safety and security
• Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly
• Produce weekly schedules
• Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
• Work with hotel department managers to coordinate hotel safety program
• Work with department managers to develop customized work area safety sheets
• Maintain adherence to Bloodborne Pathogen Exposure Control program.  Train personnel regarding policies and procedures.  Have appropriate equipment located at hotel.
• Set and maintain standards for all investigations
• Conduct detailed investigations into work-related injuries
• Responsible for the search, storage and return of all lost and found items
• Maintain and update master files of all MSDS information for all hotel departments.  Ensure that all departments have correct information accessible to staff.
• Conduct an annual inventory of all chemicals used by all departments in the hotel
• Instruct and supervise new Security personnel during their first few months of employment
• Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
• Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions
• Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
• Oversee TIPS and first-aid training of all Security officers
• Oversee scheduling of all Security personnel
• Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
• Network with other local hotel Security Directors to discuss security related issues
• Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
• Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
• Develop and maintain all alarm systems, including cashier’s hold-up button, accountant’s safe, and fire alarms
• Maintain CCTV security system and radio and paging equipment
• Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information
• Maintain comparison statistics:
• Room losses
• Total number of incidents
• Number of employee accidents and resultant cost in terms of money and lost work
• Number of guest accidents
• Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)
• Coordinate random bag and locker checks as necessary
• Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards•  Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Excellent communication skills - oral and written
• Outstanding organization, planning, and leadership skills
• Thorough knowledge of OSHA regulations
• Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
• Able to make decisions on imperfect information
• Agility in multi-tasking
• Bias toward action
• Strong investigative skills
• Able to work a flexible schedule, including weekends and holidays

Education: 

• Bachelor degree in related field

Experience: 

• Minimum five years experience as a hotel Director of Security or five years law enforcement management experience

Bisha Hotel Toronto is an equal opportunity employer and values diversity in the workplace. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided to applicants with disabilities at all stages of the selection process upon request. Please contact Human Resources at 437-800-5957 and a member of our Human Resources team will respond to your request.