Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : SAP Analytics Cloud Development
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : SAP Analytics Cloud Development
Summary:
As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, and managing the infrastructure service management lifecycle.
Roles & Responsibilities:
- Lead the development and deployment of SAP Analytics Cloud solutions, ensuring they meet client requirements and are delivered on time and within budget.
- Collaborate with cross-functional teams to ensure the successful delivery of IT production systems and services, managing risk and ensuring client satisfaction.
- Provide operational support to ensure production systems and devices are online and available, and troubleshoot and resolve any issues that arise.
- Develop and maintain documentation related to IT service management processes and procedures, ensuring they are up-to-date and accurate.
- Stay updated with the latest advancements in IT service management, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:
- Must To Have Skills: Extensive experience in SAP Analytics Cloud development.
- Good To Have Skills: Experience with other SAP products such as SAP HANA, SAP BW, and SAP BusinessObjects.
- Strong understanding of IT service management processes and procedures.
- Experience with IT service management tools such as ServiceNow or Remedy.
- Experience with project management methodologies such as Agile or Waterfall.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
Additional Information:
- The candidate should have a minimum of 7.5 years of experience in SAP Analytics Cloud development.
- The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful IT service management solutions.
- This position is based at our Hyderabad office.
SAP Analytics Cloud Development
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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