At GSK, we're a company with a purpose to help people do more, feel better and live longer. We realise that our purpose starts with us. When we feel at our best, we perform at our best. Therefore, we want all applicants to be able to perform their best throughout the recruitment process.

We will be delighted to hear from talented individuals that align to our values. These are at the heart of everything we do and include: Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork.

When you set out on your adventure at GSK, we make a deal. You commit to living our values and expectations and performing against our Innovation, Performance and Trust priorities. In return, GSK commits to providing the right environment for you to thrive. Together, we build an environment where we can all thrive and focus on what matters most to each of us.

As a modern employer, we empower you to be yourself, share ideas and work collaboratively.

GSK is one of the world’s leading research-based pharmaceutical and healthcare companies, and we are on a mission to improve humanity’s quality of life by enabling people to do more, feel better and live longer. We’re have embarked on an exciting journey as a new, dedicated BioPharma company that brings together our innovative therapeutics in Oncology, HIV, Respiratory and Immunology, among others.

To enable these fundamental changes to our company, GSK Technology is undergoing its own transformation building new, advanced capabilities in Cybersecurity, Cloud Computing, AI/ML, Data & Analytics, Software Engineering and Product Management. Do you want to be a part of this groundbreaking work?

GSK’s Global Products & Technology (GP&T) manages, develops and supports GSKs global products and applications (such as Azure, SAP, Workday) as well as providing infrastructure services (including servers & storage, Cloud services, Networking, End User services, Identity & Access Management and Help Desk) to support all GSK sites globally. 100k+ users, across 300+ sites.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following.

Role & Responsibilities:

• Lead HyperAutomation Platform Operations including RPA platform support to ensure high availability of the platform.
• Responsible for operations of the automations running on the platform. This includes an estate of RPA bots and other automations that are part of the HyperAutomation ecosystem at GSK.
• Responsible to handle infrastructure needs of the HyperAutomation platform.
• Responsible to ensure SOX and GXP compliance of the HyperAutomation platform.
• Work with vendor Operations team to ensure service requests, incident, change and problem management within defined Service Level Agreements.
• Work with Automation Anywhere Support team to resolve Automation Anywhere product issues within defined SLAs.
• Work with SOX and Technical Security Risk (TSR) teams to perform audits regularly and ensure audit findings are closed with agreed timelines.
• Ensure effective communication and coordination with infrastructure, cloud hosting services team, Automation anywhere and Azure teams in case of major incident management.
• Responsible for RPA Platform upgrade as per the requirements.
• Engage and collaborate with various Business Units who are the RPA and Hyperautomation Platform users.
• Drive the Product requirements for automating service management tasks / reporting requirements.
• Drive optimization of the HyperAutomation infrastructure including the components utilized for the   RPA bots.
• Willing to work in shifts to manage the bots that span multiple time-zones and are governed by strict SLAs. Also, extend support during weekends and month ends whenever required.
• Actively engage with stakeholders from multiple business functions to ensure effective communication and information exchange to meet business expectations.

 We are looking for a Professional and if you have these skills, we would like to speak to you.

• Graduate/Postgraduate in Science, Engineering & Computer Science
• 10+ years of relevant IT experience with at least 3-4 years of experience in managing RPA operations.
• Experience in managing Automation Anywhere A360 platform.
• Experience in Azure Cloud, ITSM and Agile practices, GitHub, Azure DevOps.
• Preferrable experience in one or more of the following:
• Power Platform, Process discovery, Python, VB Scripting and Data Analytics, Site Reliability Engineering

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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