We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We are looking for an Operational Risk Manager to join our team at MBPS. In this role, you will provide support in the development, implementation, and monitoring of Operational Risk and Resilience Management (ORRM) frameworks, policies and standards including training and communications.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Lead and support the development, coordination and implementation of existing and new ORRM frameworks, policies, and standards.

• Collaborate with ORRM, IRM, Compliance, Legal, Ops and Tech 1B colleagues and partners throughout the cycle of policy development and implementation cycle.

• Support for operational risk metrics across all risk categories, engaging with business partners for data collection, reviewing results, and challenge the performance and outcome.

• Provide effective independent challenge & risk oversight over first line activities reporting of metrics, and conclude with clear and concise documentation.

• Educate and train businesses on risk management frameworks and associated risk policies and standards.

• Promote a strong risk culture and oversee relevant risk culture assessment processes, by ensuring continuous and effective line of communication across appropriate Lines of Defense risk teams.

• Participate in high risk projects and change management initiatives, providing advice to project sponsors and resources on operational risk management activities.

• This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Qualifications:

• At least three (3) to five (5) years of experience as an operational risk manager, or similar capacity

• A background in policy/standard development and implementation, as well as training and communications

• A background in risk management, operations, audit, compliance or technology reporting and metrics monitoring

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].