Roles and Responsibilities

• Act as a key resource and actively support the North American & Asia project and Business Unit stakeholders in bank reconciliations, account reconciliations, reporting and technical support.

• Bank Reconciliations

As part of the team, ensure that bank reconciliations between bank statements and cash subledger for operational cash accounts are provided. Provide oversight over other operational cash accounts to ensure reconciliations are being prepared and outstanding items are cleared. Investigate unusual or non-routine discrepancy items. Ensure receipt of bank statements and agree to balance on reconciliations. Perform monthly comparison of outstanding cheques to ensure status at banks agrees to what is on-file; update as necessary. Ensure clean-up of closed accounts, including initiation of closure of BI code.

• Account Reconciliations

Review/prepare reconciliations of Treasury-owned accounts. Monitor Treasury-owned accounts and ensure outstanding items are investigated and cleared on a timely basis. Review, prepare and process various month-end journal entries and accruals to clear errors and align cash account balances and suspense accounts for financial reporting purposes.

• Operational Support

Review, monitor and prepare daily Balance and Weekly Trend Report. Review, monitor and prepare weekly status updates for aged outstanding items and identify appropriate steps to resolve and sign off. Review, monitor and prepare the monthly bank reconciliation package. Discuss with the Technical Lead, Manager and  Business Unit Stakeholders including follow throughs of aged outstanding items and identify appropriate steps to resolve and sign off following the escalation process.

• Perform all control functions (including key SOX controls) as required to mitigate risk.
• Identify risks and issues and update status to business unit counterparts on regular basis.
• Assist team with day to day operation escalations and peer feedback in relation to key performance indicators (SLA and quality.)

• Act as the key trainer for new and existing team members on bank reconciliation process, systems and reporting.

• Recommend ongoing process improvements that may be tracked through working group and help with the implementation.
• Participate in various accounting, expense, finance projects as they arise.

• Participate in agile meetings.

• Perform other ad hoc tasks as assigned by the Business Unit (process improvement, creating and updating procedure maps/guides, expense analysis, bank reconciliation models, etc.)

Qualifications

• Bachelor’s Degree in Commerce, Business Administration, Finance or related area
• CTP, CPA or another treasury/finance related certification.  Knowledge of treasury operations and bank reconciliations process is required. 
• Experience as SME of bank reconciliations and problem solving related to account reconciliations.
• Ability to learn the technical side of a Treasury System (with a focus on bank reconciliations and cash ledger.)
• Ability to troubleshoot problems, exhaust available options and determine when escalation or engaging outside help is required.
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Excellent analytical and problem-solving skills.
• Strong interpersonal skills and ability to work effectively across cultures.
• Excellent English written and verbal communication skills.
• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must; VBA is a plus). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
• Willing to work on mid shift and night shift and overtime may be required to meet business deadlines.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid