What you can expect

We are seeking a Solutions Operations Analyst, to support the design and implementation of the teams operational framework (Processes, Systems and Tools). You will be responsible for RFI/RFP, ensuring all responses and proposals maintain a consistently high standard of quality. As we scale activities globally, you will evolve our Demo and EVAL/Trial platform so that we deliver the same world-class class "Workvivo Experience" to prospects. This will also involve supporting solutions leadership in establishing important people processes as we grow our team. You will create and present key performance indicators, activity reports and all related activities. Lastly, you will represent the solutions team on internal cross-functional projects and programs.

About the Team

This role sits on the Workvivo solutions team. Workvivo is an employee experience platform designed to amplify workplace culture and foster employee engagement, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.

What we’re looking for

• Be passionate about Workvivo and our purpose.
• Have drive, ambition and great positive attitude.
• Can adapts and thrive in a fast paced environment.
• Have excellent communication and presentation skills.
• Have a creative growth mindset that challenges the status quo and seeks continuous improvement.
• Be highly organised, detail oriented with excellent project/program management skills.
• Have proven ability to collaborate with cross-functional teams to achieve successful outcomes.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.