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POSITION SUMMARY

The VP of Operations – Mid-Corp & Entertainment is a key leadership role responsible for ensuring seamless service delivery across Mid-Corp & Entertainment Units. This position collaborates with teams throughout the organization to implement best practices, uphold operational KPIs and comply with industry regulations.  The VP sets operational goals, devises actionable plans and ensures that operational standards align with AINA’s overall business strategy.        

RESPONSIBILITIES

Strategy and Planning:

• Collaborate with Business Leaders to shape, plan and execute the Optimization in alignment with the overall strategy of Mid-Corp and Entertainment businesses.
• Align transactional / core operations activities to standardize business unit operations without losing specialty focus or quality.
• Partner with Strategic Operations Management, IT, Process Excellence, Strategic Portfolio Management and other applicable teams to adopt solutions that drive efficiency, customer centricity and improve underwriter capacity.

Execution:

• Set goals and action plans to ensure operational standards are being met in alignment with the business strategy
• Identify opportunities to streamline operations processes, reduce turnaround times, and enhance operational efficiency
• Establish Standard Work in partnership with Operations Leadership (Process Excellence [Lean CoE] ) and drive adoption of lean practices, including cultural changes, across the UW operations org

• Analyze performance metrics and OKRs across the UW Service organization to drive operational performance
• Oversee the Underwriting Operations budget, optimize costs, and allocate resources effectively
• Drive labor arbitrage and sourcing opportunities in partnership with the Shared Services function to reduce Total Cost of Service
• Ensure underwriting service practices comply with company policies, industry regulations, and relevant compliance standards

Talent Management:

• Manage multiple teams including global teams led by Managers and/or Supervisors.

• Develop teams to drive enhanced operations capabilities in line with overall business strategy 
• Identifying skillsets in competencies and drive the improvement to enhance both transactional and complex service delivery throughout the organization

Capability Development:

• Build operational capabilities to drive Underwriting Operations performance

KEY COMPETENCIES:

Individual:

• Extensive experience in Underwriting Operations, with a history of progressive leadership responsibilities 
• Strong analytical and leadership skills with proven experience leading diverse, high-performing teams
• Service-oriented focus and ability to drive a consistently positive engagement for internal and external customers.
• Advanced team management and excellent leadership abilities, fostering a collaborative and results-driven culture
• Possess a continuous improvement mindset and familiarity with Lean principles in order to recommend significant improvements to our processes and service

Team:

• Effective verbal and written communication skills to interact with senior management, clients and team members
• Broad management and leadership knowledge to lead multiple product lines
• Dedicated to providing excellent customer service and addressing client needs promptly

EDUCATION/CREDENTIALS

• Bachelor’s Degree in related field preferred
• 10 years prior experience in Insurance Operations role

SKILLS

• Excellent written and oral communication skills
• Must demonstrate proficiency in Teamwork and Interpersonal Skills, Communication, Technical, and Organization, Problem Solving and Service Skills
• Self-starter demonstrating flexibility, accountability, and adaptability.
• Knowledge of Microsoft Outlook, Word and Excel
• Proficiency with all Arch systems and a solid understanding of Microsoft Word and Excel is required

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

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