The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal is seeking to recruit a Director to lead Agency relations and partner management. This role is responsible for developing and leading the strategy and operating models for agency investment across all business units as part of the Business Operations team of the Consumer Group and Global Marketing & Communications organization. You will be responsible for managing the investment and talent acquisition for more than $300M in agency relationships across 20+ agencies in all sectors including: Traditional, Digital, Content Marketing, SEO/SEM, PR, HR Recruiting, Experiential Marketing, Sponsorship, Cross Cultural and partnering with in-house creative and marketing teams. The role demands strong collaboration across Finance, Sourcing, Legal, and Risk, along with BU Marketing & Communications teams to negotiate the most effective terms for PayPal and its companies, the best talent from partners/agencies and to deliver effective agency scopes aligned tightly with business targets. Responsibility for all agency assessments, approvals and swim lane definition as part of the role to ensure we properly align the best talent with the work/desired business goals while ensuring no duplication.

Job Description:

Key Responsibilities Include:

• Build/lead the partner relations and agency management practice to oversee the partner/agency investment for PayPal.
• Continuously identify, assess, screen and onboard all agency talent for PayPal.
• Build and lead the annual agency planning process/agency summit to build both project based and annual retainer-based agency relationship for the following year and manage adjustments throughout the year.
• Build and manage relationships with agency senior leadership to drive issue resolution, decision making, diversity & inclusion, and other initiatives..
• Defining and managing agency engagement and policy.
• Manage ongoing agency resource needs throughout the year to define pricing/scopes of work for all emerging client needs/competitive responses.
• Develop and drive agency efficiency metrics and dashboards to optimize ROI on agency performance
• Implement and drive an agency management performance program and lead agency/client performance assessment process and associated process improvements
• Design, oversee and lead processes for briefing, creative reviews and other agency activities.
• Assess and design agency compensation models and agency performance agreements to drive continuous performance improvement, business results and healthy agency relationships.  
• Participate in budget management processes for all global agency spend including the tracking and reporting of fees, paid media and production.  Work closely with Media and Marketing Effectiveness teams to ensure proper ratios and investment strategies for paid media aligned with staffing.
• Provide comprehensive reporting and analytics for visibility across agency work and spend
• Negotiate all business terms for agency agreements in partnership with Sourcing, Legal, and Risk teams.
• Participate and lead industry issues including diversity & inclusion and other initiatives with industry organizations (ANA)

Professional skills & capabilities required:

• Effective collaborator and extravert, flexible and agile
• Proven leader with strong communication and presentation skills
• Adaptable to multiple leadership styles and able to scale to all levels of the organization
• Data led thinker and effective negotiator
• Decisive and results driven
• Effective program management
• Delivery of process improvement

Experience:

• 10+ years agency operations experience on either client and/or agency side, both preferred
• MBA preferred, but not required
• Designed agency related policies, process improvements and operation efficiency measures.
• Marketing communication experience on client side (briefing agencies, delivering creative feedback) (preferred)
• Led team of managers including setting performance goals and developmental plans to elevate team value/performance results
• Managed multiple agency types and agency pitches.
• Experience securing agency talent, building agency staffing plans and standardizing agency related process.
• Industry benchmarking and trend analysis
• Migration of work from external agencies to internal in-house agency and vice-versa (preferred)
• Experience working with Data and Analytics to drive better decision making

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

to

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.