In IIG B2B Client Experience (CX), we deliver world-class, end-to-end experiences that reduce administrative burden and make plan sponsors and consultants “heroes” in driving outcomes for their organizations and the participants they serve. Our Enablement Team accelerates progress and drives cross-disciplinary thinking through project management, change leadership, and governance/planning across our omnichannel journey and digital product portfolio.  

This role:

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

• Leads crew and project activities. Drives all phases of the project lifecycle from inception through implementation while ensuring that business objectives are delivered with high quality and within targeted timeframes.

• Supervises all project-level communication and change management activities in support of all project workstreams. Triages capacity, complexity, and scope of project messaging and delivery of all communications.

• Builds and maintains relationships across sub-divisions and both internal and external partners to support project initiatives. Develops strong relationships with project leadership and workstream leads. Influences key decisions across stakeholders.

• Assists team with the identification, evaluation, and resolution of potential obstacles which may have an impact on the completion of projects or communications. Elevates items of high concern to senior management, focusing on recommended courses of action.

• Participates in special projects and performs other duties as assigned.

What it takes:

• Minimum of five years related work experience. Two years of managing a project preferred. Financial Services or function-specific experience preferred.

• Undergraduate degree or equivalent combination of training and experience required.

• Stakeholder management and communicating for influence is required.

• Exceptional verbal and written communication skills.

• Previous people-leadership experience preferred.

• Previous experience bringing structure to ambiguous spaces preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.