The SVP- First Party Fraud Policy Manager will lead efforts to manage the creation of the best-in-class acquisitions strategy to mitigate first party fraud losses as well as implement controls/strategies to stop the onboarding of bad actors into the Citi Retail Bank portfolio.  This manager will serve as the primary point of contact for business segments, service partners and product teams to escalate fraud-related matters.  In addition, this position will serve as the fraud management lead for analyzing identity and risk related vendor tools/controls for possible implementation.

The responsibilities include:

• Developing and executing effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution of fraud risk management.
• Review and understand latest fraud trends within the industry and communicate directional areas of focus to the business, Operations and Analytics.
• Identify emerging risks and threats within the portfolio to help specify potential areas for Operational and Analytic improvements.
• Support Book of Work project submission creations and serve as SME for acquisition-related projects
• Lead efforts to streamline Operational processes to improve customer experience, fraud detection effectiveness, and Operational cost.
• Drive the implementation of productivity improvements and tool enhancements to identify fraud more effectively.
• Participate on cross-functional teams to enhance the Fraud Management process.
• Work with Operational Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness of fraud controls.
• Partner with Policy, Operations, Analytics and Process Integration to ensure timely and comprehensive communication and foster consistency and transparency.
• Partner with Credit Policy and Financial Crimes units to identify trends and mitigate losses while minimizing good customer impacts.

Qualifications:

• 10+ years relevant experience
• Bank/Card fraud management and/or fraud investigations experience
• Acquisitions and Deposit Product experience preferred
• Possesses strong institutional knowledge 
• Ensure adherence to all regulatory, control and compliance requirements
• Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency while balancing a need for action with a need for analysis
• Identifies issues and outlines scope
• Probes beyond symptoms to determine the underlying causes of problems
• Understands businesses processes, risks and can identify control issues
• Strong analytical skills and proficiency in Excel
• Ability to work independently and influence others
• Strong project management ability
• Strong verbal and written communication skills, including power point executive summary experience
• Excellent problem solving, conflict resolution and change management skills

Education:

• Bachelor’s/University degree or equilvant experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Risk Management

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Job Family:

Fraud Risk

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Sep 24, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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