We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We’re looking for a Operational Excellence Consultant to join our Operational Excellence team at MBPS. In this role, you are expected to have an integral role in delivering on transformational process changes. You will work closely with the Senior Management Teams to identify, lead and implement process transformation initiatives that will directly contribute to the realization of the organizations strategic objectives.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Guide, advise and influence senior management with respect to process management and optimization
• Assess the performance and capability of processes and operational groups (takt time, cycle time, throughput, productivity, etc.)
• Clearly define problem and/or objective, identify process scope, identify and collect data to derive process measures
• Conduct Kaizen events and facilitate problem solving sessions or workshops with operations teams
• Design efficient and effective process solutions (value streams, workflow, metrics, staffing, etc.)
• Lead project management activities including planning, scheduling, governance and execution to successful completion.
• Manage the controlled deployment of process and operational changes (pilots, change control, minimize go-live risks, etc.)
• Support the development of the Lean Management Program and related activities, methodologies and tools.
• Commit to self-development towards mastery of Lean practices, tools and methodologies, project management principles and industry knowledge.

Qualifications:

• University degree holder with 3+ years of relevant experience in process improvement / management consulting / project leading.
• Hands-on knowledge and application of the LEAN methodology and/or other Process Management and Optimization approaches, methodologies and tools (6Sigma, BPM, BPR, etc.)
• Knowledge and experience of Project Management and Change Management methodologies and tools
• Drives for change through a strong ability to influence business partners and execute ideas through to completion
• Ability to work in complex, ambiguous and fast-pace environment
• Proven ability to create and maintain strong relationships across the organization at all levels
• Experience with influencing and negotiating with senior management
• Excellent presentation, facilitation and communication skills (geared to Senior Management) 
• Demonstrated analytical, problem-solving, facilitation and change management skills, along with experience managing complex process improvement projects
• Ability to effectively prioritize and manage expectations  
• Data driven, KPI driven and advanced in Microsoft Excel.  Knowing VBA programming is a plus.
• amenable working on a night shift schedule

Desired:

• LEAN Six Sigma Greenbelt Trained or LEAN Six Sigma Yellowbelt Certified
• Training on Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.).
• Use of statistical tools for data analysis, i.e., Minitab, SPC Excel, etc.
• Familiarity with Agile Mindset & Frameworks (i.e., Scrum)
• Strong negotiation and conflict resolution skills
• Experience in a leadership role, i.e., team leader, supervisor, etc.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].