Businessolver is currently pipelining talent for FUTURE needs and looking for Processing Specialists. We are on the hunt for COBRA, Direct Billing, Verification and/or Other Processing experienced professionals who are looking to continue their career with an innovative and growing company. The successful candidate will possess a strong desire to put their talents to use delighting clients and building a foundation for individual growth, maximizing your talents.

We are seeking passionate individuals with a strong drive to deliver delight to our clients. 

The Gig:

• Review all incoming documentation and determine eligibility for coverage elections
• Process elections and enroll members in coverage
• Respond accurately and thoroughly to questions and document transaction detail accordingly
• Process COBRA, Direct Bill, Retiree and LOA enrollments, subsidies, etc. in a productivity and quality driven structure
• Comply with all IRS regulatory requirements regarding processing procedures and eligibility practices
• Must be a resourceful and creative problem solver. Ability to anticipate/identify areas of concern or risk.
• Take accountability for entire process from receipt of work to resolution and closure
• Work under general supervision following established procedures
• Ensures sensitive information remains confidential and adheres to company guidelines
• Regular attendance, punctuality, and schedule adherence are required
• Performs other duties as assigned

What you need to make the cut:

• Bachelor’s degree or equivalent business experience   
• Experience with COBRA Administration, Verification Services, LOA, Retiree Services, and Document Fulfillment a significant plus
• Can self-start and maintain a positive, upbeat attitude
• Keen attention to detail and high accuracy on processing information
• Dedication to providing exceptional customer service for both internal and external partners
• A thorough understanding and adherence to information confidentiality
• Flexibility - on this team, we roll up our sleeves and help out where help is needed and ability to adapt to change
• Proficiency in the use of Microsoft Office Products (especially Excel and Word) or similar products and ability to use Windows and Internet web-browsing applications
• Strong written and oral communications (email/phone)
• Competitive, team player who strives for excellence
• Proven customer service experience with excellent phone etiquette and communication skills
• Benefit Administration experience / life and health license a plus

The pay range for this position is $15.00 to $22.00 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).