Location: Bengaluru, Karnataka, India
Duration: 6 Months
Start Date: Immediate

About Us

At Bureau, we take care of risks so that our clients take care of their business. Bureau is a no-code Identity Decisioning Platform that enables seamless customer onboarding and fraud-free customer interactions. Our no-code identity orchestration platform protects and accelerates onboarding, verification, and transactions — without introducing friction for the end users. Our innovative technologies and data-driven approach enable our clients to mitigate risks, enhance security, and build trust with their customers. We prefer trustworthiness over creditworthiness! The company is an ISO 27001: 2013 and SOC2 Type 2 certified organization.

We pride ourselves on our collaborative culture and commitment to excellence. We are looking for a motivated and talented individual to join our Support Team as an intern.

Job Description

As a Support Team Intern, you will play a critical role in assisting our clients and ensuring they have a smooth and positive experience with our products. You will work closely with our Support Team to troubleshoot issues, provide solutions, and maintain customer satisfaction. This position offers a unique opportunity to gain hands-on experience in customer support and develop valuable technical skills.

Key Responsibilities

• Assist customers with inquiries and issues through various communication channels (email, chat, phone).

• Diagnose and resolve technical issues related to our products and services.

• Write and execute SQL queries to investigate and resolve customer issues.

• Collaborate with the engineering and product team to escalate and resolve Incidents and complex problems.

• Document and track customer issues and resolutions.

• Assist in creating and updating support documentation.

• Maintain a high level of customer satisfaction through professional and efficient service.

Primary Skills Required

• Good Communication and Writing Skills: Ability to communicate clearly and professionally with customers and team members.

• Good Knowledge of SQL: Proficiency in writing and understanding SQL queries for troubleshooting and data analysis.

• API: A basic understanding of API concepts (e.g., GET, POST, authentication methods) and proficiency in using tools like Postman or any similar API testing tools is a plus.

• Problem-Solving Skills: Strong analytical skills to identify, diagnose, and resolve issues.

• Flexibility: Flexible to work in any working hours, including potential off-hours as needed.

Secondary Skills (Preferred)

• Python: Basic knowledge of Python scripting for automating routine tasks and analyzing data.

Qualifications

• Recent graduate in Computer Science, Information Technology, or related fields.

• Ability to work independently and as part of a team.

• High level of attention to detail and accuracy.

• Eagerness to learn and adapt in a fast-paced environment.

What We Offer

• Hands-on experience in a fast-growing startup.

• Opportunity to work with a talented and supportive team.

• Potential for full-time employment based on performance.

• Lovely office in a prime location.

• Mentorship and professional development opportunities.