Intern - Customer Sales Operations Specialist

Posted:
9/18/2024, 4:44:02 PM

Location(s):
Shanghai, China

Experience Level(s):
Internship

Field(s):
Customer Success & Support ⋅ Operations & Logistics ⋅ Sales & Account Management

Thank you for applying to Micron. Please make sure that after completing the application questionnaire, you send your resume to: [email protected]

IMPORTANT NOTE: In our accordance with our privacy policy please do not disclose any sensitive personal information in your resume such as photo, marital status, physical and health status, ethnicity, religious belief.

If you have any questions, please feel free to contact us at [email protected]

感谢您申请美光。请确保在完成申请后,将您的简历发送至: [email protected]

重要提示:根据我们的隐私政策,请不要在简历中透露任何敏感的个人信息,如照片、婚姻状况、身体和健康状况、种族、宗教信仰等。

如有任何疑问,请随时通过 [email protected] 与我们联系。

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.


Req. ID:

JR63532 Intern - Customer Sales Operations Specialist

As an Intern- Customer Sales Operations Specialist you are responsible to provide superior customer service, drive to exceed Micron’s financial goals and optimize revenue. You are expected to drive the order process to be as efficient as possible and ensure we take full ownership and responsibility for solving customer issues. This will require you to build and maintain a network of contacts with internal teams to help support and ultimately provide an exceptional experience for Micron’s customers. You will be responsible for collaborating with internal and external stakeholders to build and execute to corporate strategic objectives, market share and sales plan goals.

Responsibilities and Tasks

Key Responsibilities:

  • Sox compliant order entry and management of orders.
  • Day to day management of customer’s accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained.
  • Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.
  • Proactive monitoring/analyzing of reports to identify gaps between supply and demand.
  • Collaborate closely with internal partners for operational efficiency.
  • Focal point for customer related operational issues/escalations and the contact for the customer into supply chain
  • Identify and strive for continuous improvement including the establishment of global best practices for customer support.
  • Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customer’s products and market to better serve customer’s needs and to represent Customer at Micron.
  • Execute the Customer Supply Commitment process/response to forecast.
  • CSP Alignment to Sales Plan – work with Sales to receive Bookings to CSP as well as perform CSP increases/remix needs.
  • Calling out supply risk/opportunities in Estimated Closing file and Qtr End Meetings.
  • Hub and/or vHub Management.
  • Obtain #1 supplier ranking in supply and delivery categories.
  • Initiate, build and sustain effective relationships and communication with internal and external stakeholders.
  • Identify, participate, and drive system and process improvements in Customer’s Operations Processes.
  • Understand customer expectations and drive internal teams to provide optimal solution.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact [email protected].

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.