Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Linux Operations
Good to have skills : Microsoft Windows Server Administration, Unix Architecture and Design
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical support and maintenance for production and development systems and software products. - Configure services running on various platforms and implement technology at the operating system-level. - Troubleshoot hardware/software issues across all server and network areas. - Collaborate with software solutions/vendors/brands to ensure smooth operations. - Assist in L1 and L2/ basic and intermediate level troubleshooting. - Monitor and maintain system performance and security. - Implement and maintain backup and recovery procedures. - Document and update technical procedures and processes. - Stay updated with the latest industry trends and technologies. - Assist in training and mentoring junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations. - Good To Have Skills: Experience with Microsoft Windows Server Administration, Unix Architecture and Design. - Strong understanding of system administration and operations. - Experience in managing and troubleshooting Linux-based systems. - Knowledge of scripting languages such as Shell or Python. - Familiarity with virtualization technologies like VMware or Hyper-V. - Understanding of networking concepts and protocols. - Ability to diagnose and resolve hardware and software issues. - Excellent problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Linux Operations. - This position is based at our Hyderabad office. - A 15 years full time education is required.

15 years full time education

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