Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get To Know The Opportunity:

The Analyst of Operational Risk Management (ORM) reports to the Director, Workplace Solutions Risk Management and is responsible for supporting Voya’s Workplace Solutions business ORM strategy and framework; ensuring a proper process is in place to mitigate risk. Operational risk management (ORM) is defined as a continual cyclic process which includes risk assessment, risk decision making, and implementation of risk controls, which results in acceptance, mitigation, or avoidance of risk. ORM is the oversight of operational risk, including the risk of loss resulting from inadequate or failed internal processes and systems; human factors; or external events.

This role will assist the organization in the identification, classification, measurement, and monitoring of operational and related business risks. Work closely with others in the Operational Risk Management functions and business units to provide business management with a consistent and accurate view of the sources, scale, and scope of identified risks.

The Contributions You’ll Make:

• Members of the ORM team; support the development and execution of a robust ORM strategy, framework, and policies. 
• This role will partner with the business to remediate identified risks in a timely manner and document progress and completion within Voya’s GRC tool.
• Participate in the identification, assessment, measurement, mitigation and monitoring and reporting of operational risk through the effective deployment of key operational risk management processes.
• Creating high quality risk event and risk assessment reports that are distributed to leadership.
• Assist in analyzing data, creating, and presenting risk findings and recommendations to leadership.
• Project engagement and post-release assessments.
• Assist in promoting and instilling a strong risk culture and operational excellence by partnering with the business to continually improve operational risk processes and help strengthen business operating models supporting safe and soundness of key business processes, risk and controls activities, and informing risk related decision making.
• Partner with other risk assurance functions, including internal audit, compliance, legal, TPRM, corporate special investigation, privacy office and IT ORM to develop a complete and aggregated view of risks.
• Assist in providing an independent challenge which will consist of challenging, validating and endorsing business risk profiles and providing constructive challenge to the business where residual risk levels are deemed to exceed standards.
• Assist with creating presentations for Risk Committees and other Risk Meetings as deemed necessary to support risk governance.
• Assist with the monitoring and progress of action items including the validation of the closure of issues.
• Assist with risk trainings, procedural documentation and other duties and projects as assigned.
• Periodically engage in day-to-day activities performed by the business to better understand the procedures, controls and identify risks.
• Other duties and projects as assigned.

Minimum Knowledge & Experience:

• Bachelor’s degree in risk management, accounting, finance, business management, mathematics, or equivalent work experience in Operational Risk Management.
• 3-5 years of experience in Health and/or Wealth Administration organizations with an understanding of Operational Risk Management, Operations, Call Centers, and other business functions.
• Experience with risk assessments, risk decision making, and the implementation of controls.
• Solid problem solving, decision making and facilitation skills.
• Ability to analyze and leverage data to perform research and draw conclusions.
• Ability to create high quality work products including memos, risk assessment reports, and risk reporting materials for Sr. Leaders.
• Continual process improvement mindset.
• Familiarity in the use of tools such as industry GCR tools, Microsoft Office suite, Tableau and SharePoint.

Preferred Knowledge & Experience

• CIA, CRMA, CFE preferred

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$84,930 - $141,560 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.