Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team as Officer, Documentation Operations Intermediate Analyst – Hybrid (Internal Job Title: Reference Data Services Intmd Analyst – C11) based in BGC Taguig, Philippines.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The Data and Regulatory Ops is responsible for authoritatively managing the client and associated reference data across various businesses within Citi, through implementing state of the art technologies, which promote the collection, storage, analysis, and distribution of product, pricing, account, contracts and corporate action data. The DRO organization works in partnership with data clients across all business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data.   This role will be an integral component of the DRO network of teams and support, specifically within the Documentation Operations Unit.  The Documentation Operations team operates on a firm-wide basis to provide support to Citi across the globe.

This is an intermediate analyst position within the MAC Documentation Operations Unit. Ensuring that assigned day to day activities for the processing of trading legal agreements are completed in a timely manner with a primary focus on data quality support of global contract negotiations and trades which includes document review, data entry, exception reporting along with document scanning and document warehousing for various legal documents, including International Swaps and Derivatives Association (ISDA), Securities Financing Transactions (SFT) Agreements (Master Repurchase Agreement (MRA), Global Master Repurchase Agreement (GMRA), Master Securities Loan Agreement (MSLA), Master Securities Forward Transaction Agreement (MSFTA) and Futures Agreements. The ideal candidate must have strong technical, leadership and management skill, with the ability to learn and work with a very complex in-house data management system. The position will require gaining a detailed familiarity with Citi’s standard forms of documentation, technology, and internal procedures. Good technical skills are required for many aspects of this job. 

Qualifications

The ideal candidate should have at least 3-4 years of experience with similar data management tasks in a large office setting and have experience in a data processing field that requires 100% data accuracy. The candidate must be detail oriented, be able to interpret, follow strict rules and procedures and be able to multi-task and prioritize to meet deadlines.  In addition, he/she must be able to work independently with limited oversight and have excellent interpersonal and communication skills as the job requires extensive interaction with internal legal representatives as well as internal clients in other areas of the firm. It is a requirement of the position that the candidate have demonstrated proficiency in the use of computers, to include applications of Microsoft 365, and the ability to learn and use various proprietary in-house systems including web-based programs and the like.

Key Responsibilities:

• Provide operational support and assist with other projects as needed.
• Manages the document exception queues on a daily basis
• Monitor all incoming workload to ensure appropriate coverage is provided to effectively manage volumes and avoid backlogs or delays.
• Ensure that controls and compliance are well understood and executed
• Acquire detailed knowledge of specific, relevant documentation pertaining to each Line of Business (LoB)
• Serves as escalation point for documents that are for further review, identification and research.
• Responsible for assisting with client implementation activities, improving processes to meet client needs and maintaining client satisfaction by responding to issues in a timely manner.
• Applies a solid understanding of how the team and area integrate with others in accomplishing the objectives of the Operations group.
• Utilizes advanced communication, interpersonal and diplomacy skills to interact with colleagues, management and internal/external clients, in order to exchange potentially complex/sensitive information in a concise and logical way, while being sensitive to audience diversity.
• Ensure that applicable service level agreement deadlines are met for the incoming volumes and requirements of the team.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Knowledge/Experience:  

• Demonstrated experience of clearly translating / articulating and documenting business requirements
• Ability to review and quickly interpret unfamiliar data; background in data management preferable   
• Experience of working within a shared services function with a diverse client base
• Demonstrated experience of optimization in processes (legal/risk/regulatory adherence an advantage)
• Strong knowledge of the Citi environment, understanding of products and services offered preferred
• Proven ability to interpret, anticipate and implement change

Skills: 

• Solid organizational skills including eye for detail and be able to process data quickly without errors.
• Strong analytical skills. He/she should be able to isolate root causes by looking at available data.
• Ability to read and comprehend a variety of documentation
• Excellent communication, interpersonal and relationship building skills particularly with Legal and Credit teams.
• Willingness to own an issue and bring it to completion
• Good knowledge of MS Office 365, strong proficiency particularly in Word, Excel and PowerPoint
• Achieving/Driving Results: Analytical skills for work flow, process and systems analysis
• Ability to manage control practices demonstrating a risk-based approach

Education:

• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed.  Other job-related duties may be assigned as required.

#hybrid

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Job Family Group:

Operations - Services

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Job Family:

Reference Data Services

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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