Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.

Job Description

This position is for Product Owner of Digital Search on the Customer Support IT team. Our team is committed to delivering amazing digital experiences for our customers, partners, and employees.

In this role you will transform the search experience across our digital properties. This product is essential as it connects diverse sources of information, allowing users to find information they need. Ultimately, facilitating their research, purchase, and customer support needs.

The ideal candidate will possess a blend of strategic vision, customer-centric focus, ability to manage complex stakeholder relationships and has business savvy to drive innovation.

Scope of Responsibilities / Expectations

• Product Vision & Strategy: Define and communicate the product vision for search experience. Set goals, priorities, and maintain product roadmap.

• User Experience & Adoption: Conduct user research to understand needs and pain points. Develop strategies to encourage user adoption and maximize usage.

• Data-Driven Backlog: Analyze user behavior, search data, and customer feedback to drive continuous improvement and innovation. 

• Content Management & Quality: Closely partner with business teams to ensure quality and relevance of content and data in search. Establish governance policies and procedures.

• Product Performance: Monitor and optimize search relevance and accuracy. Monitor system performance. Define and track key performance indicators to measure product success. 

• Collaboration & Communication: Work closely with marketing, sales, customer service, and IT stakeholders. Communicate effectively to gather feedback and align on product vision.

• Development: Work closely with development teams to ensure timely and accurate delivery, and anticipate and plan for risks. Participate in sprint planning and reviews. Provide clarifications and decisions promptly to keep the development process moving efficiently. 

Requirements

• Proven track record of elevating a digital search product and experience with Coveo or similar enterprise search software is preferred.

• Experience working with cross-functional teams and managing complex stakeholder relationships.

• Proficient in using analytics tools and data-driven decision making.

• Familiarity with agile development methodologies and experience working in an agile environment.

• Exceptional communication and interpersonal skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.

• Detail-oriented and committed to delivering high-quality work.

• Ability to adapt to a fast-paced and changing environment.

• Experience with content management systems and/or knowledge article management is a plus.

• Salesforce platform experience is a plus.

• Coveo or similar enterprise search experience is a plus

Note: Candidate must be in the Schaumburg office 1-2 days per week.

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Basic Requirements

• Bachelor’s Degree with 10+ years of professional experience

• OR Master’s Degree with 8+ years of professional experience

• AND 5+ years of product management/product owner experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].