The Ops Sup Team Lead is an entry-level management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes

Responsibilities:

• Lead a small team by providing coaching and mentoring
• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants as well as creating presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenarios
• Create, manage and maintain a project plan and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the America's region
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Previous relevant experience preferred (combination of education/experience)
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUERIMOS:

• Título universitario/de licenciatura o experiencia equivalente.
• Conocimiento de programación en SQL Server (INDISPENSABLE) / Visual Basic / Sas Enterprise.
• Manejo de Bases de Datos - Análisis de Datos
• Documentación de querys así como de ejecución de procesos y flujos.
• Conocimiento en Implementación de proyectos, desarrollo de pruebas, generación de evidencias, obtención de visto bueno e implementación en producción.
• Facilidad de palabra para interactuar con áreas externas, así como con analistas dentro del departamento.
• Alta capacidad de comunicación y análisis

EL OBJETIVO DE LA POSICIÓN ES:

• Asegurar la generación y entrega oportuna de los diferentes Reportes, Indicadores, Tableros, Bases de datos, Etc. que tenga a su cargo.
• Programar en SAS las nuevas solicitudes de información que se reciban por parte de las diferentes áreas de la dirección, esto incluye: desarrollo - ambiente de pruebas - entrega de información al solicitante - Obtención de visto bueno o comentarios - Implementación en Producción - Documentación.
• Mantenimiento y actualización de criterios para los reportes a su cargo.
• Mantenimiento de Procedimientos, Instrucciones de Trabajo, Manuales Técnicos y Operativos con las últimas versiones actualizadas.
• Gestión de registros generados, esto incluye ubicación de resguardo, tiempo de retención, así como su depuración correspondiente.
• Remediación de reportes BAU a su cargo hacia procesos automatizados de Sas lockdown.
• Escalamiento en caso de notar alguna variacion con impacto dentro de alguno de los reportes que genera.

LA MODALIDAD Y HORARIO DE LA POSICIÓN ES:

• REVOLUCIÓN NO. 1267
• HIBRIDA (3 en Oficina / 2 en casa)
• Lunes a viernes
• 8 a 17 h

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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