We’re looking for a Customer Success Account Manager (CSAM) to join us here at Sign In Solutions Company. As our CSAM, we are looking for individuals to assist our Account Teams to create long-term, trusting relationships with our customers. The CSAM’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively assist in sales opportunities.
With a background in account management or related experience, responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. CSAMs also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience. This position may require occasional travel.
If you are familiar with account management software (CRM), have a passion for working with customers client, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales goals.
Ultimately, a successful CSAM should collaborate with the account team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
This is a hybrid role ( 3x/week in the office) based in Northampton, UK.
About Us
Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)
Culture:
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
Customer 1st
Respect & Dignity
Accountability & Empowerment
Honestly & Positivity
We're Here to Win
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:
Phone Interview with our HR team
Meet with the hiring manager and other members of the team
Demo presentation and interview
Culture meeting with other members of the team