Purpose

This person provides security and safety to customers and employees in addition to the physical security of all LivWell locations. In order to adequately protect people and property, the Surveillance Systems Operator must know and enforce rules and regulations to prevent criminal activity before it happens. They may monitor points of access in a building or property, control physical access to LivWell locations through access control and alarm systems, and conduct regular inspections utilizing LivWell’s CCTV system.

Pay starts at $23.42/hour plus $3 shift differential

Essential Duties

Security

• Secures premises and personnel by monitoring surveillance equipment, equipment, and access points; permitting entry
• Validate identity of and sign-in visitors and VIPs to the licensed premises.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Attentively monitor CCTV for the purpose of detecting security risks around the company.
• Receive incoming communication from alarm monitoring and make determination on dispatching police to the site of alarm.
• Guard courier vehicles after arrival and delivery of product and valuables to prevent theft and ensure
• safe delivery.
• Maintains physical access to all LivWell and Pharmacann locations including programming prox card access, alarm access, and key access.
• Assist with printing access control badges for company personnel 
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.
• Make detailed reports of security issues and incidents.
• Assist with testing alarm equipment.
• Conduct audits of access control and alarm access.
• Assist with writing standard operating procedures.
• Conduct surveillance audits of intrusion detection features
• Remove terminated/resigned employees from the LivWell systems.
• Audit and administer background checks for LivWell employees.
• Make detailed reports of security issues and incidents.
• Assist with burglary response procedures during an incident.
• Audit store closings each night to ensure store product is secured properly to meet LivWell and/or city requirements.
• Audit store closings each night to ensure store product is secured properly to meet LivWell and/or city requirements.
•  When leadership is not available the SSO will serve as point of contact for guards, other employees and/or outside agencies. 

Compliance

• Conduct Background Investigations of new employees to include a criminal history check and verify documentation.
• Conduct Safety and Security Training for all retail employees 2 to 3 times yearly.
• Conduct Safety and Security Training for all cultivation and production employees 1 to 2 times yearly.
• Conduct regular site visits to all locations in order to inspect and observe operations.
• Stay current with all laws, rules, and regulations as they pertain to the industry.

Project Management

• Develop and manage projects, including defining project scope, resources and achieving deliverables on time and within budget.

 

Job Qualifications

Work Experience

• A minimum of 1 year of security, safety, or related experience.
• Experience working in a fast-paced retail, production environment with diverse clientele preferred.
• Demonstrated safety, security, risk management, and client service capabilities.
• Must be able to secure appropriate work credentials from the Colorado Department of Labor Marijuana Enforcement Division.
• Must possess MED Badge or be in process of acquiring

Education

• High School degree or equivalent required.
• 2-year college degree or related college coursework preferred.

Proven success in the following job competencies:

• Strong oral and written communication capabilities.
• Ability to work with team members, clientele to manage risk and ensure compliance.
• Strong orientation to teamwork and collaboration, ability to partner with managers on operational matters.
• Ability to deal with and resolve problems in a professional manner.
• Professional appearance.

Working Conditions

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, warehouse, or retail environment
• Able to perform general office managerial and administrative activities.
• Able to lift and move up to 25 pounds occasionally.
• Regular and on-time attendance.
• Hours regularly exceed 40 hours per week.
• Occasional travel by conventional means to other locations as required.