Posted:
8/15/2024, 5:00:00 PM
Location(s):
Buffalo, New York, United States ⋅ New York, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security ⋅ Operations & Logistics
The Technology Infrastructure Engineering and Operations Team engineers and supports all the foundational technology used across M&T Bank. We support two Data Centers, 15,000 Distributed platforms, 24 Mainframe Regions, a secure and reliable Network connecting all the technology across the bank footprint and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we own the operational support processes, monitoring and command center that provide a unified, well-managed technology response when issues arise. We deliver innovative, and compelling technology solutions, in partnership with our line of business CIOs, to enhance the internal customer experience that enables our business partners to deliver.
Overview:
Operating in a collaborative team-based environment, provides direction to less experienced team members and outside contacts, including ensuring adherence to Information Technology Service Management (ITSM) and/or Information Technology Infrastructure Library (ITIL) processes for which the position is responsible, supporting Technology employees dependent on these processes via reporting and training, and executing assigned duties as prescribed by operational documentation and manager direction. Supports Technology initiatives with focus on end-user experience.
Primary Responsibilities:
Education and Experience Required:
Bachelor’s degree and a minimum of 3 years’ Information Technology operations experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ Information Technology operations experience
ITIL v4 Foundation Certification
Strong written and verbal communication skills
Proficiency using pertinent word processing, spreadsheet and presentation software, PowerBI, and ServiceNOW Performance Analytics
Good working knowledge of IT operations and ITIL disciplines
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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $82,783.41 - $137,972.36 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Website: https://mtb.com/
Headquarter Location: Buffalo, New York, United States
Employee Count: 10001+
Year Founded: 1856
Industries: Banking ⋅ Consulting ⋅ Credit ⋅ Financial Services ⋅ Insurance