• Faculty of Engineering, Architecture and Information Technology (EAIT)

• Part-time (50%), fixed-term position until 23 January 2026

• Base salary will be in the range $78,944.40 - $87,750.37 + 17% Superannuation (HEW Level 5)

• Based at our St Lucia Campus - Brisbane

About This Opportunity 

We are seeking a motivated and organised Student Enquiries Officer in the Faculty of Engineering, Architecture and Information Technology (EAIT) to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff. This position is responsibility for completing a diverse range of administrative processing tasks and associated day-to-day problem resolution and maintenance of administrative systems.

Key responsibilities will include:

• Deliver high-quality customer service to prospective and current applicants for all EAIT programs, using university databases and CRM systems.

• Advise and support students on a range of administration activities across domestic and international undergraduate and postgraduate programs, including credit, progression intervention, graduation checks, cross-institutional study, and exchange.

• Provide accurate information and recommendations to decision-makers regarding student matters, ensuring compliance with University rules, policies, procedures, and relevant legislation.

• Maintain and update student records and administrative decisions within University databases and record-keeping systems.

• Contribute to the implementation and review of strategies to improve workflow, efficiency, and effectiveness within the Faculty Student Administration area.

• Collaborate with colleagues across Faculties, Schools, and Central Administration, and provide secretariat support to committees and working groups as required.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

• 17% superannuation contributions

• 17.5% annual leave loading

• Rostered days can be negotiated

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• UQ Study for Staff

• On campus childcare options

• Affordable parking (from just $5.75 a day)

• Salary packaging options

About You

• An undergraduate degree, or an equivalent combination of relevant experience and/or education/training.

• Excellent verbal and written communication skills, effective interpersonal skills, and excellent attention to detail.

• Ability to prioritise competing work demands in a high-volume environment and meet deadlines.

• Knowledge of student administration, both domestic and international, undergraduate, and postgraduate, including admissions, enrolments, examinations, and graduation.

• Problem solving skills using judgement and reasoning in interpreting situations and providing accurate and consistent advice, particularly in relation to policies and procedures.

• Proficiency at an advanced level using student administration systems, computer software packages for word-processing and spreadsheets.

• Commitment to and enthusiasm for the provision of excellent client service.

• Ability to operate flexibly across the range of functions within the Faculty Office and to work as a member of a team.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, etc. 

Work Rights?

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions? 

For more information about this opportunity, please contact Mrs Amira Smit via [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line. 
 

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter summarising how your background aligns to the ‘About You’ section  

• Resume 

Other Information 

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We are dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We are committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

Applications close on Thursday, 16 January 2025 at 11.00pm AEST (R-47096).