Vice President Remitra Operations

 

What you will be doing:

This role is responsible for leading and managing the Remitra operations and implementation teams.

This position will require work to ensure that all stakeholders are aligned and coordinated and that a high quality of service is delivered across all Remitra Solutions. This includes accounts payable automation tools & services (electronic invoicing, duplicate payment prevention tool, automated statement reconciliation tool, AP recoveries, epayable solutions) as well as Exchange services solutions. This position will be responsible for executing against organizational goals, managing/mentoring staff, serving as an escalation point for customer issues, driving an exceptional customer experience, measuring performance, and maximizing revenue recognition and meeting budgets. Responsibilities will include providing domain expertise, managing internal resources, managing relationships with external partners, ensuring customers are satisfied with Remitra services and are referenceable, tracking performance metrics, monitoring performance, and collaborating with Premier leadership on meeting strategic objectives.

Key Responsibilities

Responsibility #1 Ensure customer value and satisfaction – 50%

• Maintain a high level of customer satisfaction

  • Ensure timely implementations

  • Manage customer expectations during implementations and post go-live during operational support

• Develop processes and metrics to quantify customer value from Remitra products and service usage

• Manage Remitra customer success team to maintain customer relationships and referenceability

• Provide leadership and input to continuously improve and enhance customer value

• Provide input to product development, engineering, and technical support teams to help them improve the quality of Remitra’s solutions.

Responsibility #2 Staff management, mentoring and development – 40%

• Train Remitra operations and implementation teams on Remitra systems and processes

• Provide support and guidance to operations and implementation teams

• Assist staff in meeting deliverables

• Communicate and interpret organization’s policies

• Facilitate team meetings to ensure staff is educated and up to date on latest issues

• Track and inform team of progress towards goal achievement

• Assist Premier HR in managing resource issues including new recruitment activities

• Provide leadership to team on individual performance and development requirements

Responsibility #3 Organization design and development– 10%

• Refine and document implementation processes to include all stakeholders within Premier, as well as third parties

• Develop processes, metrics, and controls to ensure that all stakeholder groups understand their roles and consistently deliver quality results

• Understand and manage all dependencies and coordination points between stakeholders.

• Build capacity model to identify internal and external resource requirements

• Lead internal and external stakeholders through organizational change management and ensure adoption of new processes.

• Manage operations and implementation costs to meet Remitra overall budgets.

​Required Qualifications

Work Experience:

Years of Applicable Experience - 12 or more years

Education:

Bachelors (Required)

 

Preferred Qualifications

Skills:

• Customer management

• People management

• Project management

Experience:

• Proven track record of leading operations teams and meeting customer requirements

• Experience in the following operational processes: accounts payable, materials management, purchasing and GL accounting

• Extensive experience leading Healthcare ERP implementation and operations teams

Education:

• Master’s degree

 

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time 

• Be adaptive and change priorities quickly; meet deadlines 

• Attention to detail 

• Operate computer programs and software 

• Ability to communicate effectively with audiences in person and in electronic formats.   

• Day-to-day contact with others (co-workers and/or the public) 

• Making independent decisions 

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions 

 

Working Conditions: Remote

 

Travel Requirements: Travel 21-40% within the US

 

Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

 

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $155,000 - $289,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

·       Health, dental, vision, life and disability insurance

·       401k retirement program

·       Paid time off

·       Participation in Premier’s employee incentive plans

·       Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020 and 2022, and 49th Healthiest Employer in America (2022)
• ​Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 13th year in a row
• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
   

Employees receive:

• Perks and discounts
• Access to on-site and online exercise classes
• Paid time off to volunteer in their communities

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to [email protected] or contact Premier Recruiting at 704.816.5200.

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