Product Manager, Fuel iX

São Paulo-SP, Brazil

Who We Are

In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest-growing and best places to work in the United States. Now a TELUS Digital company, with offices across the globe, we continue to partner with the world’s leading brands, such as Capital One, HBO, PepsiCo, Domino’s, and more, to design, build, and transform their digital products and strategies. We’re looking to grow our Poatek offices in Brazil with top talent excited to collaborate with team members across the globe to deliver innovative solutions for our clients. 

Location and Flexibility

You’ll work on-site from our São Paulo office at least three days a week and have the flexibility to work remotely for two days a week. Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity

As a Product Manager on Fuel iX, you’ll partner with one of our Engineering Directors and Delivery Leads to lead a multidisciplinary project team on one or more of the Fuel iX product lines being delivered to market. This opportunity involves working closely with cutting-edge AI use cases to directly solve problems through AI and enable AI deployments within enterprises. 

Fuel iX is a next-generation platform that helps enterprises manage and accelerate AI-fueled intelligent experiences (iX). This role is pivotal in enhancing and evolving our industry-leading AI application framework, ensuring the delivery of business value to enterprises worldwide.

Responsibilities

• Drive a strategic product roadmap considering business value, technical lift, dependencies, time, and budget constraints
• Define requirements and manage complex requirement backlogs across multiple platforms
• Build a shared understanding of product requirements among all stakeholders
• Drive the product vision and roadmap to deliver best-in-class customer experiences
• Own scope management and feature prioritization discussions
• Collaborate with designers to create feasible and top-tier user experiences
• Conduct client journey mapping, user story mapping, and product workshops
• Lead technical discussions with engineers to define system architecture and data flows
• Use analytics and metrics to drive informed decisions and enhance product strategies
• Analyze data to identify patterns, trends, and opportunities for optimization
• Manage and document technical dependencies and API requirements

Qualifications

• C1 or C2 English level proficiency 
• 5+ years of experience in product management, preferably with SaaS products.
• Proven technical background either in engineering or working with complex technical products
• Experience working with product development teams, software development processes, and agile methodologies.
• Ability to analyze market trends, customer needs, and competitive landscape.
• Proven ability to identify and solve complex problems, leading to measurable business outcomes.
• Excellent written and verbal communication skills.
• Ability to articulate complex technical concepts to non-technical stakeholders.
• Demonstrated ability to lead cross-functional teams and manage multiple stakeholders.
• Strong project management skills and ability to prioritize tasks effectively.
• Passionate about delivering exceptional customer experiences.
• Ability to gather and integrate customer feedback into the product development process.

Bonus Points

• Proven experience in managing AI or machine learning-based products.
• Strong understanding of AI technologies and their application in business solutions.
• Experience with B2E or Contact Center CX solutions is highly desirable.
• Experience with cloud-based infrastructure and services.
• Experience using or building developer platforms.

Why Poatek? 

What We Offer: 

• Be part of an innovative consultancy with a human-centered culture with opportunities for ownership and professional growth
• Competitive salary and benefits package (annual bonus)
• Opportunity to work on innovative agile projects with other high-performing, passionate team members from all over the globe (international travel opportunities)
• Collaborative work environment that encourages continuous learning and professional development (including English classes, and support in national and international courses)
• Flexible work hours and autonomy
• Voucher for health activities, food allowance, in-office snacks, drinks, and games

If you love IT as much as we do, we look forward to meeting you!

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Equality is a principle here at Poatek. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

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