Mission Statement:

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America.  We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers!  We are more than a product and more than a company; we are a culture.  A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency.  Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

The IT Manager will oversee Desktop Engineering and support functions. This role is crucial in ensuring the smooth operation of our IT infrastructure, providing excellent support to our employees, and driving continuous improvements in IT services. The IT Manger will assist the IT Director in managing and growing the department to fully support all Black Rifle Coffee IT operations.

Job Details

IT Manager - Lead with Purpose at Black Rifle Coffee Company

Are you passionate about leadership, hands-on problem-solving, and driving impactful IT solutions in a fast-paced environment? Black Rifle Coffee Company is on a mission to serve those who serve, and we’re looking for a Senior IT Manager to lead our Desktop Engineering and Support functions. This role is critical in ensuring seamless IT operations, providing exceptional support to our employees, and continuously improving our IT services.

If you're someone who thrives in dynamic environments, loves to mentor teams, and has a passion for technology and service, this could be your next career move. At BRCC, we don't just hire for roles—we hire for a cause. We’re committed to supporting veterans, law enforcement, and first responders. Are you ready to roll up your sleeves and join a team that loves coffee and America?

What You’ll Do:

• Lead with Impact: Mentor and develop a high-performing IT team, fostering a culture of learning and continuous improvement that aligns with our company values.

• Drive Innovation: Oversee the design, build, and implementation of solutions for device enrollment, endpoint management, and app deployment using cutting-edge tools like Microsoft Intune, AutoPilot, Apple Business Manager, and JAMF Pro.

• Customer-Focused Leadership: Ensure high-quality support for Mac and Windows platforms, delivering excellent customer service and managing after-hours support as needed.

• Continuous Improvement: Implement and manage IT ticketing systems and workflows to drive efficiency, while monitoring performance metrics to identify improvement opportunities.

• Strategic Partnerships: Collaborate with vendors to evaluate new technologies and integrate innovative IT solutions that enhance operational excellence.

• Project Management: Lead and manage IT projects to successful completion, ensuring timely delivery and high standards.

What You’ll Bring:

• Experience & Expertise:

  • Bachelor’s Degree in Computer Science (or related field) and 7+ years of IT management experience, focusing on desktop engineering and support.

  • Advanced knowledge of Azure AD/Entra ID, Office 365, and both Mac and Windows operating systems.

  • Proven ability to lead and build Deskside teams with an emphasis on automation, quality, and customer satisfaction.

• Leadership Skills: A passion for mentorship, excellent communication abilities, and a focus on delivering results.

• Innovation & Problem-Solving: A proactive approach to identifying solutions and implementing new technologies that keep our IT infrastructure running at peak performance.

• Bonus Points: Familiarity with ITIL or IT Service Management frameworks, and veteran or military experience is a plus.

Why Join Us?

At Black Rifle Coffee Company, we don’t just make coffee. We live our mission of serving those who serve. From veterans and first responders to everyday heroes, we’re passionate about making a difference—and we want you to be part of that mission. Our IT team is the backbone of our operations, and your role as Senior IT Manager will help ensure we continue delivering the premium coffee experience we’re known for, while giving back to our community.

What We Offer:

• A Culture of Purpose: Work with a team that values integrity, innovation, and community. We believe in radical transparency and doing the right thing, even when no one’s watching.

• Opportunity for Growth: Be part of a fast-growing company with leadership committed to your development and career growth.

• Commitment to Service: Join a team that not only serves great coffee but also stands behind veterans, law enforcement, and first responders.

Work Environment & Physical Requirements:

• Full-time position with potential for extended hours, weekends, and travel.

• Light to moderate lifting may be required, along with the ability to work in both office and hands-on environments.

At Black Rifle Coffee Company, we’re more than a workplace—we’re a family. If you’re ready to lead with purpose, love solving IT challenges, and are passionate about making a difference, we want to hear from you.

Join Us on Our Mission Apply today and be part of a company that’s as passionate about serving coffee as we are about serving our community. Ready to roll up your sleeves? Let’s get started.

Black Rifle Coffee Company is an equal opportunity employer. All selected candidates will undergo a pre-employment background check.