Summary Has a working knowledge of and can perform tasks related to loan operations which include but are not limited to documentation preparation and QC, loan booking, funding, and research; along with servicing and maintenance. May be required to perform management duties on a limited basis.

Duties and Responsibilities include the following.

This position may be required to perform any of the following duties on an as needed basis and/or be able to

provide guidance for employees who perform these duties on a regular basis.

• Loan related research; which includes legal, customer, or auditor/examiner requests
• Billing maintenance
• Monitoring collateral insurance (hazard/flood)
• Document preparation; including pulling approved loan applications and preparing packets, which includes sorting and assigning applications for processing, pulling flood determinations, and review of Certificates of Good Standing for commercial borrowers; production of loan documents using Laser Pro; delivery of documents for closings
• Uploads all new and renewed loans through Laser Pro into the IBS system; ensuring all additional required fields are properly filled out in IBS based on the information provided on the Boarding Data Sheet; including ACH set up, fee set up, and collateral setups in IBS Insight
• Loan Closing reviews which includes review of all documents prior to loan closing to ensure accuracy of documents as well as adherence to approval requirements; review of all supporting documents to ensure all credit and compliance requirements have been met prior to closing and funding.
• Conduct Post-Closing Document Reviews which include reviewing the accuracy of loan information prepared and uploaded from Laser Pro into IBS Insight; reviewing the accuracy of attorney prepared documents to ensure they have been prepared according to the original loan approval.
• Assists both internal/external auditors and regulatory examiners with their review of loan accounts, policies, and procedures during their annual examinations.
• Works with the Sr. Loan Operations Officer or Loan Documentation Coordinator on special projects within the department.
• Assists in the set-up and implementation of new products or programs
• Verifies all documents and information needed to board new loans to servicing system is available and accurate prior to boarding.
• Tracks any corrections or changes, making calls and escalating issues as needed to board loans within timeframes given.
• Executes loan transactions to board new loans through automatic export and manual processes, including setting up escrows, flood tracking, multiple collateral and other transactions based on loan type.
• Posts any escrows, interest and principal collected with loan funding.
• Works closely with management and accounting to confirm transactions are posted correctly, researching and working exceptions and reconciliation reports.
• Ability to work in a time sensitive work environment and follow investor and internal guidelines boarding transactions.
• Carries out additional administrative tasks as assigned.
• Serves as support to all departments within the bank in regards to providing assistance and information regarding loan set up.  
• Assists with reviewing the new loans that were selected for testing each month to ensure the loans have been uploaded to the systems correctly.
• Assists with reviewing the loans that were selected from the total servicing portfolio to ensure loans are being serviced correctly.

Competencies – To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Strives to continuously build knowledge and skills.

Interpersonal Skills/Customer Service - Maintains confidentiality; Remains open to others' ideas and tries new things; Responds promptly to customer needs; Meets commitments.

Oral/Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Able to read and interpret written information. Participates in meetings; Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests;  Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Organizational Support - Follows policies and procedures; Supports organization's goals and values; Benefits

organization through outside activities.

Judgment and Motivation - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; Demonstrates persistence and overcomes obstacles.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

Quality and Quantity - Demonstrates accuracy and thoroughness; Applies feedback to improve performance;

Completes work in timely manner.

Adaptability and Initiative - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed.

Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience

Bachelor’s degree (B.A.) from four-year accredited college or university preferred; minimum five years loan

operations banking experience; High school diploma or general education degree (GED) with 10 years loan

operations banking experience expected; management experience preferred.

Computer Skills

To perform this job successfully, an individual should have a strong working knowledge of computer

applications such as the Internet, Outlook, Microsoft Word, Microsoft Excel and banking software (Core

System; Imaging System, Ncino and Loan Document Production system; preferably IBS, Vision Content and LaserPro). Ability to use basic office machines including 10-key adding machine, computer keyboard, telephone, fax machine and copy machine.

Bank Culture/Customer Service Skills

Promotes the Bank’s culture, including the support of our Brand promise and Core Values.

Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.

Physical Demands While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment The noise level in the work environment is usually moderate.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion.

Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.

Remote positions are intended to be filled in states within our footprint, which includes: Alabama, Florida, Louisiana, Mississippi, and Texas.  Any exception to this policy requires further regulatory review and approval by management.