Manager, Technical Writing

Posted:
12/12/2024, 3:59:16 AM

Location(s):
Karnataka, India

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Software Engineering

Workplace Type:
Hybrid

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Interested in helping develop quality documentation in a fast-paced environment? Talk to us about an opportunity to guide a team at Workday, providing content for the next generation of enterprise business applications!

About the Role

The ideal candidate is an outstanding writer and leader in documenting enterprise software with an ability to lead a documentation team that writes content targeted to professional and technical audiences. 

  • Leads a geographically dispersed team responsible for planning, writing, editing, and delivering high-quality documentation for a targeted audience. 

  • Represents writers across product areas, coordinating with peer managers responsible for product-specific content. 

  • Assesses content requirements, identifies cross-team impacts, and coordinates resources to ensure successful execution.

  • Provides feedback on documentation plans, schedules, and customer requirements.

  • Learns the product and reviews content prepared by team members for clarity, consistency, quality, and depth.

  • Provides support for career growth and personal development of team members.

  • Coaches and supports experienced writers; mentors and guides junior writers. 

  • Interacts with local leadership, peer group managers, and worldwide senior management. 

  • Works closely with development, customer support, product management, and various other teams to produce excellent content. 

  • Writes content within a product area, including user interface text, error messages, release notes, and administrator guide topics as needed.

About You

We're looking for someone with proven leadership and people management skills, exceptional interpersonal, communication, and time management skills, and detailed understanding of technical documentation requirements and the delivery process.



Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!