Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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The Global Client General Manager (CGM) is a strategic leader, reporting/supporting to the Director of Client Management in owning the Customer relationship. This person is responsible for managing the execution of our client servicing strategy for Customer.

The Manager, Global Client Group is an innovative leader, strategic problem solver with a focus on analytics, program optimization, driving revenue growth and building strong partnerships. The Global Client General Manager will also provide regional oversight of the Americas. The Global Client General Manager is the custodian of the joint Governance model and preparation/marshal leaders/SME’s as appropriate

What You'll Do:

• Getting results via partnering with the Customer

• Global point person for all operations issues.

• Works closely with the Manager of Global Operations to resolve operations issues and opportunities. 

• Supporting the enhancement of the Customer program through consultation, technology road mapping, optimizing online servicing solutions.

• Use a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for Customer, and proactively communicating. trends, innovations, and standard processes to internal partners and leadership. 

• Collaborates with Customer to develop and administer both long-term and short-term operations business and/or project plans and central initiatives.

• Proactively recognize risks to the partnership, identify an action plan, and proactively coordinate mitigating actions with Traveler Care Leaders.

• Responsible for overall global operation strategy & program initiatives.

• Leading annual/quarterly global business reviews. Optimize customer experience.

• Deliver a data-driven, analytical approach to the Customer ’s travel program in a consultative manner as the subject matter expert.

What We're Looking For:

• Minimum 5 yrs. of global operational and travel industry experience required.

• Proven success and demonstrable positive results in a global account / client management, operational, finance or procurement experience required.

• Proven ability to advocate for the customer and challenge status quo. Ability to identify business opportunities.

• Strong business and financial skill and the proven ability to drive results and achieve targets are required.

• Demonstrated ability to implement and develop strategies, build action plans and set goals. Possess a strong understanding of the global business travel marketplace. Proven innovative problem-solving abilities and decision making skills required, in addition to prioritization, and planning skills.

• A sophisticated range of communication and presentation skills. Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.

• Strong analytical mindset. Previous large market /multinational client/global experience required. Demonstrated knowledge of business travel service delivery, strategic meetings management and client management.

• Working knowledge of business travel service delivery technology/tools and processes. Advanced software skills, MS Office and Salesforce required.

• Relationship Management and customer Service. Ability to work in a team environment.

• T&E Industry Knowledge and travel Program on-boarding.

     

Location

Illinois, United States

     

     

The US national annual base salary range for this position is from $70,000 to $140,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only).  An eligible employee can only participate in one of these plans during an eligible period.  This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!