If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Senior Customer & Market Insights Analyst

Are you naturally curious and like to solve complex problems by using both data and creative thinking? Do you like tacking business challenges in a collaborative and open environment? And are you a results-oriented person who likes interacting and influencing other areas? 

As a Senior Customer & Market Insights Analyst on Expedia's Global Markets team, you will support the growth of key LATAM markets by leading and/or collaborating on multi-disciplinary initiatives, whether through data or implementing business processes. It is critical for you to be comfortable working with complex data and to be able to effectively communicate useful findings. You must be willing to go deep, navigate through ambiguity, and work in an environment where you must partner with multiple local and global stakeholders to achieve success. Your business acumen, discernment, and analytical skills will be put to the test as we bring on new initiatives and optimize existing marketing initiatives.

Key responsibilities include owning discrete pieces on audience pertinent initiatives, actions, analysis, and charting out the vision of the path forward. Working with channel owners, business analysts, market managers and internal teams to ensure data-integrity and to develop useful reporting and recommendations. This role will rotate across various channels & perspectives of our business—providing you broad exposure to Expedia and the fundamentals of analytics, product, and marketing!

What you'll do:

• Own day-to-day activities for critically important trading and performance initiatives and be responsive to constantly evolving business needs
• Drive smarter data-driven useful insights on how to optimize business and be comfortable doing teardowns to rethink business executions
• Build models to effectively value decisions and opportunities that the business will be confronted within environments under constant change
• Manage internal relationships with key channel and business owners and other analysts to complete business
• Communicate cross functionally (internally and externally) to socialize insights and initiatives on behalf of the LATAM global markets team
• Build alignment between data science, product, analytics, and marketing teams on program plans

Who you are:

• Bachelor’s in business, engineering, economics, statistics; or equivalent related professional experience
• 3 years' minimum experience in a customer market insights or similar analytical role
• E-commerce, Internet, travel, or consumer/retail experience a plus
• Proficiency in English required, Spanish a plus
• Advanced proficiency in Excel; the ideal candidate will also have familiarity with A/B testing, Tableau, and SQL
• Adept problem solver who supports a test-and-learn and data driven decision making culture
• Has a ´get it done´ operational approach, with excellent analytical and problem-solving skills
• Able to articulate concepts and ideas to inform stakeholders
• Collaborate cross functionally while displaying strong interpersonal skills to adopt and champion change
• Curious to learn, with a growth mindset

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

.