About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So, what does a TaskUs Director of Operations really do?  

Think of yourself as someone who will be responsible for the success of our operations team. Imagine yourself going to work with one thing on your mind: Spending your day to improve overall client satisfaction, employee retention and account profitability. You will do this by ensuring operational standards are met and continuously improved.

Responsibilities

• Oversee and direct the activities of various accounts

• Responsible for all aspects of operations including: analyzing workflow to identify inefficiencies, developing policies to improve the process, implementing change, and tracking progress

• Regular interactions with all company departments/campaign team leaders and the entire management team

• Monitor operations staffing, provide temporary coverage and training

• Partner with clients and upper management in developing procedures, and ensuring the team follows all established policies

• Work with leadership to set team and individual KPIs and provide regular, actionable feedback

• keep up to date with industry trends and identifying areas of opportunity to drive improvements, as well as maintaining all content moderation guidelines, reference documents, and training materials

Requirements:

• 3+ years of experience as a Director in call center environment

• Previous experience managing employee performance, Service and/or Technical Support

• Managed a group of at least 500+ FTE in a BPO (Business Process Outsourcing)

• Solid track record of meeting and delivering targets

• Ability to build productive business relationships with clients and employees

• This is an on site role, based in Thessaloniki or Athens.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.