Welcome to a workplace where everyone passionately believes in one purpose!
 
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
 
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
 
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
 
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

Job purpose

Provide support to the Group OPEX Specialist in the development, maintenance, and improvement of the systems that support the GCG operational excellence strategy:

-         Support the stations in the process of implementation/sustainment of the respective systems/tools.

-         Contribute to people capabilities/skills development across stations/regions.

-         Spread the culture of continuous improvement / Lean leadership throughout the company.

Duties & Responsibilities include, but are not limited to:

1.    Provide support in induction, recurring, reinforcement, or specific training related to continuous improvement, according to the training schedules established for the regions.

2.    Maintain fluid communication with the contact points of the stations, to identify their needs/priorities.

3.    Support the stations in the root cause analysis exercises in the investigation of customer complaints or claims.

4.    Monitor the deployment level of the improvement systems/tools in the stations.

5.    Generate reports of GCG Group Core tools on a monthly basis.

6.    Carry out on-site audits to verify the maturity level of systems/tools, according to the audit schedule.

7.    Keep the documentary base related to the improvement tools updated.

8.    Support/lead improvement projects, according to station requirements.

9.    Support the implementation of the Lean management system in the stations, according to the work schedule.

10.    Field visits stations (projects), as required.

11.    Participate in projects, as required.

12.    Participate in seminars, and internal or external training that help enhance the knowledge associated with the position.

13. Field visits to stations (projects), as required.

Qualifications & Skills

• Bachelor’s degree; preferred disciplines: Engineering, Operations, Supply Chain Management, or Business Management
• 3+ years of job-related experience, preferred in a manufacturing environment
• Advanced understanding of continuous improvement concepts/systems
• Advanced understanding of business functions, workflows, and processes.
• Analytical and problem-solving skills
• Strong Organizational and Planning skills.
• Ability to identify, communicate with and elicit the support of others in order to achieve problem resolution.
• Capability to prioritize and multi-task.
• High accuracy and strong attention to detail.
• Ability to build relationships at all levels of the organization and to work in a highly matrixed organization.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook), etc.
• Able to communicate in English and Spanish proficiently orally and in writing (B1 minimum level).
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook) etc.
• Able to communicate in English orally and in writing; Spanish would be an asset but only required in Latin America countries.

The position requires domestic and international travelling up to 25-50% of the time. The role requires moving between business locations locally for example between the office and locations located within the airport and surroundings.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!