Posted:
3/31/2024, 5:00:00 PM
Location(s):
San Jose Province, Costa Rica ⋅ San José, San Jose Province, Costa Rica
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!
We are still growing with new and exciting opportunities – Be a part of our team!
Bill Gosling Outsourcing is currently looking for a Team Leader, Operations to add to our Team.
As a Team Leader, Operations you will:
Lead and motivate a team to optimum performance levels to achieve targets contributing to the company’s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives.
Key Responsibilities
Education
North America - Minimum High School Diploma or equivalent is required
Philippines – Minimum of 2 years post-secondary or equivalent is required
Costa Rica – No Minimum requirement
United Kingdom – No Minimum requirement
Trinidad & Tobago – Minimum 3 CSEC passes
English is compulsory in all locations
Experience
Previous experience in an Agent and/or Customer Service/Collection role
Previous experience in leadership or managerial experience would be an asset
Certificates/Licenses
Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
Why work with us?
Performance Bonus and Annual merit increase
Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)
Casual Dress Code
Free counseling sessions
Point-to-point transportation
Asociacion solidarista
Free parking for all employees
Free coffee/tea all day long
An amazing work culture where you can learn and grow
Opportunities for internal growth within the company
New site – beautiful new office setting with a view
Onsite games room with a rest & relaxation area
About us
Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
Where are we located?
We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.
CHECK US OUT FOR YOURSELF
Twitter & Instagram: @bgocareers
Facebook & Linked: @BillGoslingOutsourcing
Website – https://www.billgosling.com/careers
Website: https://billgosling.com/
Headquarter Location: Newmarket, Ontario, Canada
Employee Count: 5001-10000
Year Founded: 1955
IPO Status: Private
Last Funding Type: Private Equity
Industries: Accounting ⋅ Outsourcing