Summary
 

Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities.

Description
 

Position Purpose:

Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities.

What You’ll Do:

• Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.

• Guide both technical and customer departments in the development of the systems that support the business solution.

• Facilitate the transfer of knowledge about the direction of the business units to others who support them.

• Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.

• Provide input on the business direction for system changes.

• Validate the business need for solutions to business problems and process improvements.

• Assist in the development and documentation of training materials. Mentor or train less experienced staff.

Work Environment: Fast-paced, high demand environment. Work is frequently performed against mandated deadlines. Knowledge of when and what to delegate is essential to balance multiple high-priority tasks. Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

To Qualify for This Position, You’ll Need:

Required Education:

• Bachelor's degree

Degree Equivalency:

• 4 years job-related work experience OR

• Associate's degree and 2 years job-related work experience

Required Work Experience:

• 4 years of IT business analysis experience.

Required Skills and Abilities:

• Demonstrated understanding of concepts of the supported business unit.

• Basic knowledge of standard industry practices.

• Demonstrated knowledge of procedures for the business unit.

• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.

• Strong teamwork and interpersonal skills.

• Understands how IT affects an organization and is able to link it to business processes.

• Excellent analytical skills.

• Good conceptual skills.

• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.

Required Software and Other Tools:

• Microsoft Office.

We Prefer that You Have:

• Experience running budget processes.

• Knowledge in I/S BAD Team work and organizational health process.

• Conceptual understanding of project management techniques.

• Able to influence and negotiate solutions to business problems.

What We Can Do for You:

• We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage

• 401K retirement savings plan with company match

• Life Insurance

• 9 Paid Holidays

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Wellness program and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

• Employee Assistance

• Discounts to movies, theaters, zoos, theme parks and more 

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.  This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

 

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.