Better work begins at ShareFile

ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and the feedback to help us grow. And the best part? We do it all as a team. At ShareFile, we thrive as one. We always take care of each other because we succeed when we all succeed. We help organizations deliver a modern client experience with secure, easy-to-use technology that streamlines document and client-facing workflows. With more than 90,000 customers and 3 million licensed users worldwide, ShareFile empowers people to focus on the work that matters most and is dedicated to making working lives everywhere better, simpler, and more fulfilling.

Grow at ShareFile

So how can you contribute as part of the ShareFile team? We are searching for someone who can help us make a little magic for our customers and their clients every day. We want someone who is customer-centric, data-driven, able to work cross-functionally, and approaches obstacles with passion and curiosity. In the Product Manager role, you will be the subject matter expert of ShareFile billing functionality and experience. This includes:

• Customer Insight: Be the voice of the customer and ability to leverage user feedback to understand how users engage with the product and drive meaningful outcomes for business. Ability to use data to generate actionable insights and leverage insights to achieve product goals.
• Product Strategy: Developing and communicating a clear product vision and strategy aligned with the company's goals and market needs. Ability to define clear roadmap of prioritized features and initiatives that deliver against that vision. Be able to drive meaningful business outcomes by connecting product outputs to the goals of the company.
• Strong Business Acumen: Understanding the business aspects of SaaS solutions of ShareFile’s billing experience and functionality, including market dynamics, competitive landscape, and customer needs. Ability to align product strategies with business goals and make data-driven decisions.
• Market Research: Conducting market research and competitive analysis to identify customer needs, market trends, and opportunities for product innovation and differentiation.
• Requirement Definition: Working closely with customers, sales, and support teams to gather requirements and feedback, translating them into actionable product specifications and user stories.
• Cross-Functional Collaboration: Collaborating with cross-functional teams, including engineering, design, marketing, and sales, to ensure alignment and successful product launches.
• Stakeholder Management: Engaging with key stakeholders, such as executives, customers, and partners, to gather feedback, address concerns, and maintain strong relationships.
• Product Evangelism: Serving as a product evangelist, internally and externally, by effectively communicating the value proposition and benefits of the product to customers, prospects, and the market.
• Technical Knowledge: A solid understanding of cloud software development processes and technologies. Familiarity with agile methodologies, cloud computing, APIs, and other software-related concepts is beneficial.
• Communication and Influence: Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams, senior executives, customers, and external stakeholders. Strong presentation and negotiation skills are also important.

Basic Qualifications:

• Bachelor's degree required within business administration, computer science, or similar field.
• 2-4 years of experience as a Product Manager in a similar field
• Experience working with SaaS and Technology, software applications in B2B or B2C
• Experience with data analysis, competitive analysis, business and market trends

Preferred Qualifications:

• Master degree is a plus
• Experience in a customer facing role, consulting, customer success, support, sales or business development is a plus

Does this sound like you? Is this the kind of environment in which you would thrive? Apply now! We’re building something special at ShareFile, creating technology that can help to reshape the way people around the world work. The impact you can have at ShareFile is life changing, and the opportunities here are limitless.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please contact us at (800) 424-8749 or email us at [email protected] for assistance.