We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

Role will be responsible for Technical Writing for the Information Security area at PRA Group.

Education and/or Experience:

• 5+ years of experience with extensive technical writing (experience in cybersecurity is a plus).
• 2+ years of experience of technical writing specific to information security and compliance
• Curriculum development experience a plus
• Proficient in using documentation tools such as Microsoft Word, Excel, and SharePoint
• Experience with business analysis, requirements management, and direct stakeholder engagement
• Ability to write user-friendly, engaging copy about highly technical subjects.
• Ability to understand and accurately translate technical information for a general audience.
• Knowledge of coding and scripting languages, such as .NET, C++, Python, and JavaScript.
• Familiarity with content and learning management systems (CMS and LMS).
• Facility with documentation publishing software. Excellent problem-solving ability and attention to detail. Past use of Agile/Scrum or similar collaborative tools a plus.
• Ability to prioritize multiple simultaneous deadlines.
• Teaching or scientific publishing experience a plus.

Education, Experience & Licensing Requirements

• Bachelor's degree in communications, Journalism, English, STEM, or related field required
• MA in technical writing a plus
• Society of Technical Writers certification a plus.

Job Description/ Key Responsibilities:

• Researches and writes about technical subjects for technical and nontechnical audiences.
• Creates scripts for video tutorials.
• Tests and updates existing documentation.
• Creates, adheres to and updates in-house style guide.
• Creates infographics and screenshot markups.
• Write, edits, and help sections updates for User Experience (UX) and User Interface (UI) copy.
• Creates and builds user assistance infrastructure, including how-to sections, FAQs, and Help sections.
• Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
• Works closely with subject matter experts, engineers, and developers.
• Collects user data to determine areas of documentation that need revision and updating.
• In addition to the Information Security team, will interact with IT Operations, quality design, product development, or user experience teams.
• Proofread documents to ensure the accuracy of format, proper semantic/syntactic use, spelling, and punctuation.
• Checking and correcting the content to ensure consistency, accuracy, and coherence; style; grammar; parallel structure; and cross-referencing.
• Review and/or copyedit content developed by other members of the team.
• Ensuring a proper system for documentation versioning is in place and maintained.
• Ability to translate complex technical concepts into clear and concise documentation.
• Assist in planning, drafting, and developing communications products, plans, and engagement strategies to address various complex scientific research topics.

At PRA Group, we're committed to helping our employees reach their highest potential by offering competitive salaries and proprietary training programs which offer alternative career paths, tuition reimbursement programs, comprehensive healthcare, health, dental and vision benefits, maternal and paternal leave, holiday pay and PTO, an employee assistance program, and valuable opportunities to establish a long career within our organization.

Salary Range:

$70,000.00 - $106,000.00

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.