Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Data & Analytics

Pay Details:

$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Manage / lead a team of business information management / specialized professionals varying in size and complexity that is responsible for supporting business information management needs for a specific area/function.    
Role may also be a technical expert within a specialized data management field responsible for providing team leadership and building out Business Information Management organizational capabilities.

KEY ACCOUNTABILITIES

CUSTOMER

• Build, oversee and manage diverse teams of data professional and/or business information management professionals
• Set team goals / objectives in alignment with overall Business strategies
• Oversee the delivery of data products in report / presentation format to specifications and timeline in alignment with overall business data governance/information management strategies
• Responsible for ongoing data sourcing and management (e.g. quality assurance, analysis, and the production and distribution of Management Information)
• Support the business segment leadership team in utilization of the information excellence program capabilities
• Be accountable for building data management capabilities and leveraging it as a competitive advantage for TD
• Lead the efforts in integrating siloed, irregular and external data from TD systems and data warehouses to enable a consolidated view of customer information to drive behaviour and predictive analytics
• Assess existing analytics tools and enhance existing analytical capabilities and quality of data to enable greater automation
• Investigate new opportunities to create and develop more effective methodologies and processes for collecting, analyzing and presenting data

SHAREHOLDER

• Lead and manage the team responsible for the Business Information Management deliverables including contribution to the overall project business requirements and data requirements
• Accountable for ensuring team adherence to prescribed data management, governance standards and processes, ensuring timely notification of issues/problems, review escalated risks and issues, work with stakeholders to develop contingency plans, resolve risks, and escalate further where necessary; accountable to coach, as expert leaders in their own domain, across all projects and other change initiatives to support data impact assessments and data risk mitigation
• Implement, maintain and enhance Enterprise Data Governance related policies, in alignment with TD's Enterprise standards
• Develop and manage the departmental plan and budget to ensure effective use of business segment funds and compliance with budget targets and outsource vendor contract terms and conditions
• Manage intake and demand, coordinating data resources as required and identify and source appropriate resources across all work streams, ensure all resources are used effectively
• Oversee requirements regarding privacy and security of data, data governance and access controls are appropriately captured
• Participate in audit reviews of internal controls and processes when required
• Ensure compliance with well-defined enterprise technology delivery practices and standards and project management disciplines
• Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• Oversee or lead the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues, including efforts to uncover root causes for data issues and ensuring issues are resolved according to business needs
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversee and lead a large and/or highly complex and diverse reporting function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends
• Set operational team direction and collaborate with others to execute on common goals
• Focus on longer-range planning for functional area (e.g. 12 months or greater)
• Generally reports to an executive

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate and/or
• Graduate degree, preferred and/or
• 10+ years of relevant experience from a business administration, statistical, mathematical, scientific or financial background

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet