The Upstox Story:
Upstox is one of India's leading fintech companies with a mission to simplify trading & investing to make it easily accessible to the masses. We aim to enable everyone, from new investors to seasoned traders, to invest across multiple categories with our state-of-the-art trade & investment platform and commission-free pricing. We offer numerous asset categories to invest in, like Stocks, IPOs, Mutual Funds, and more.
By focusing on our customers’ needs and equipping them with personalised yet powerful tools, we witnessed a steep growth of 800% in our customer base from 25 Thousand in 2017 to 2 Lakh in 2019. With 1500% growth in 2020, currently, over 10 million customers trust us with their investment decisions, thus setting us on the course to become an industry-leader in the country.
Our mission is simple - to break down the complexities of investing and make it more effortless, accessible, affordable, and easy for the masses to adopt. This key principle when infused with intuitive design and leading-edge technology will help us empower every Indian to take control of their investments.
RKSV Securities was founded by Ravi Kumar and Shrinivas Viswanath in 2009 and was soon graced by Kavitha Subramanian as the third co-founder in 2016. Backed by Ratan Tata, Upstox had raised $4 million in Series A funding in early 2016 that was led by Kalaari Capital. The Series B funding round scaled multifold and witnessed an investment of $25 million by US-based investment firm - Tiger Global Management in September 2019.
We have a team of highly skilled technology and finance professionals, and are currently looking for highly motivated field experts to be part of our high-energy team.
Here is what you need to know about this role
Position: Manager - Servicing (Corporate Insurance)
Cater to all servicing and support aspects for Group as well as Corporate Insurance Product
Years of experience: 5 to 7 years in Servicing
Claims Servicing:
Coordinate with TPAs and Insurers for Claims
Facilitate claim registration, tracking and closures
Interacting with Employees, HRs and Insurers for all servicing requests
Handhold customers during the entire claim process to ensure faster closures
Identify gaps and streamline the process
Cater to Cashless as well as Reimbursement claims
Scrutinize claim documents before raising with the TPAs/Insurers
Act as a helpdesk for Employees and HRs to resolve queries
Procure and analyze Claims MIS, loss ratio and trends.
Maintain faster TATs & excellent customer experience for Claim settlements
Endorsement:
Responsible for timely addition & deletion of Employees under Insurance cover
Ensure all the Employees are duly covered from day 1 of joining
Track and reconcile the enrolment process End to End including Health Card creation
Develop process for in-house endorsement for Retail insurance (motor & health)
Other Support activities:
SPOC for all customer queries on retail as well as group insurance
Support calling team by resolving the issues for group as well as retail insurance
Tracking and reconciliation of commission
If you fit the above description, we would love to connect with you! APPLY NOW
Upstox is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.