Job Posting Title:

Hotel Operations (Rooms & Related) - Leadership Internship (CA), Spring 2025

Req ID:

10099380

Job Description:

About the Role & Program

The Hotels of the Disneyland Resort Operations Leadership Intern is a developmental leadership position that is responsible for active day-to-day management of Cast and location performance that help exceed guest expectations at one of its three hotels at the Disneyland® Resort. The areas of development in this internship will include a rotation as a frontline leader of Front Office, Bell Services/Valet & Housekeeping.

The Hotel Operations team will focus on developing interns into future leaders in our organization through developmental tasks, regular learning assessments, and dedicated mentorship. This role will prepare the interns to improve Guest service standards, recognize/coach Cast behaviors, and manages the business through Key Business Drivers while maintaining strong connection to the Disney brand.

Interns who successfully complete this six-month internship will be given priority consideration for placement into leadership opportunities OR for invited to participate in the next Leadership Development Program, with the intent to extend a regular offer forthcoming post-graduation.

What You Will Do

• Dedication to excellence and working in the operation daily, which includes interacting with Guests and Cast Members and resolving any issues
• Recognize Cast and hold them accountable for delivering excellence in our Five Keys: safety, courtesy, show, efficiency, and inclusion.
• Developing skills to identify Key Business Drivers for Hotel Operations
• Partner closely and collaborate with other leadership teams due to shared Cast base, and work together to drive and deliver daily results
• Participate in departmental meetings and communicate relevant information to Cast Members
• Support local projects and monitor any potential impacts to the Guest and Cast experience

Required Qualifications & Skills

• Proven leadership experience (school, community, volunteer, sports, etc.)
• Proven professionalism and maturity in a fast paced, high volume work environment
• Demonstrated operational guest service experience and guest service skills
• Demonstrated problem-solving and decision-making
• Demonstrated strong organization, multi-tasking and time management skills with attention to detail
• Availability and willingness to be flexible with work schedule, including weekends, variable shifts and holidays

Preferred Qualifications

• Prior experience in hospitality/tourism field
• Bilingual skills

Education

• You’ll be an undergraduate or a recent graduate (within 6 months of your graduation date) pursuing a degree in Hospitality, Travel & Tourism or other related fields

Eligibility Requirements & Program Information

Candidates for this opportunity MUST meet all of the below requirements:  

• Be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months at time of application posting OR currently participating in a Disney College Program or Disney Internship  
• Be at least 18 years of age  
• Have not completed one year of continual employment on a Disney internship or program.   
• Possess unrestricted work authorization 

Additional Information

• Must be compliant with The Disney Look appearance guidelines
• This internship is a primarily on-site position - Must be able to provide a working, reliable internet connection as well as a quiet, dedicated workspace
• Program length - The approximate dates of this internship are January 2025 - June 2025
• Work details - Must be able to work FULL TIME hours (approximately 40 per week) for the duration of the internship
• Must be able to have a consistent, reliable work schedule throughout the internship
• Transportation - Must have reliable transportation to/from work
• Housing - Must provide own housing for the duration internship program

Recommendation – Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed.

The pay rate for this internship in CA is $1,280 per week. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Job Posting Segment:

Other Support

Job Posting Primary Business:

Executive Office Administration (DLR)

Primary Job Posting Category:

Management Intern

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Anaheim, CA, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-08-27