Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

Who We Are

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/ 

How You’ll Make an Impact

The Team Manager, Operations, FCC manages a functional team of operations employees. This role manages the day-to-day operations of assigned teams ensuring processing volumes across all available queues and Service Level Opportunities (SLO) are met.

This role will rotate through various departments within operations, building knowledge and experience in all operations management roles within FCC. This role will have the opportunity to work across various departments within the Operations division, though will focus on one department at a time. (Including New Accounts, Transfers, Registered Products, Mutual Funds etc.)

Key Accountabilities

Operations management:

·         Reviews the transactions of associates; ensures completion of daily volumes and identifies processing errors/trends; suggests plans to correct

·         Responsible for overseeing and assessing the daily workload of the respective operations team, to ensure accepted policies and procedures are adhered to, client needs are exceeded and that any risk to FCC or its client is mitigated

·         Provides functional area expertise, oversight, problem resolution, training, analysis, and reporting as required across a variety of group responsibilities

·         Responsible for analyzing the flow of work which includes process improvements; recommends/implements a course of action ensuring appropriate training for associates

·         Navigate escalations and troubleshoot for case resolution

 
Compliance and risk management:        

Assists in or develops supervisory procedures that are designed to strengthen regulatory and risk controls for assigned team(s)

·         Oversees the risk and exposure of the day-to-day work

·         Participates in internal and external audit engagements; assists with remediation of all findings that impact scope of assigned work

·         Accountable for identifying issues and risks (financial and regulatory); resolves where possible or escalates appropriately

People management:

·         Engage employees in establishing clear and measurable goals that achieve business results

·         Ensure all direct reports have a documented development plan and progress update according to their action plans

·         Provide regular coaching and feedback to help employees meet business objectives and enhance individual performance

·         Ensure their employees understand the values, policies and procedures of Fidelity and their business unit

·         Ensure team receives the training on the skills and knowledge to proficiently perform the role

·         Understand and demonstrate regulatory and risk supervisory obligations as appropriate to your role

·         Provides input into business planning and resource planning for their functional unit.

·         Provides subject matter expertise and plays a project lead role in corporate and divisional projects and initiatives, including client conversions

·         Participate on implementation of products, services and client business as it relates to their functional unit working relationships.

·         Collaborates with other Operations Team Managers and senior management across internal operations departments to resolve problems or enhance processes

·         Works with key business partners/and correspondents on projects and initiatives.

·         Partners with external business partners such as 3rd party vendors, custodians to communicate and resolve issues.

·         Seeks out Continuous Improvement opportunities to enhance ease of doing business for clients and to further support the team

·         Looks for opportunities to partner and build networks across businesses

The Expertise You Bring

·         Strong customer service orientation

·         Organized self-starter, with a customer service focus and ability to manage a team and complex tasks

·         Strong written and verbal communication skills

·         Builds key partnership

·         Builds effective teams; proven leadership qualities

·         Effectively managing multiple priorities

·         Strong coach and direct manager to employees

·         Effective management skills including ability to motivate people

·         Proven experience in building and managing relationships with customers and team members

·         Contributes to divisional and departmental initiatives by participating in and contributing to the success of assigned projects

·         Ability to learn and teach on systems and products quickly and gain an understanding of FCC’s product offerings

What We’re Looking For

·         University degree (Bachelor’s Degree) or equivalent work experience

·         3+ years in Financial Services

·         3 - 4 years progressive experience in operations or customer service within the brokerage or financial services industry

Nice to Have

·         1+ years of experience coaching, training, mentoring and leading people would be an asset

·         Completion of Canadian Securities Course (CSC) would be considered an asset

·         French is considered an asset

Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote, hybrid, and in office options

• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you

• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy

• Parental leave top-up to 100% of your salary for a period of 25 weeks

• Up to $650 for home office equipment

• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice

• Diversity and inclusion programs, including an active network of Employee Resource Groups

• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation 

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team