Practice Improvement Coordinator

Your role

At Allens, our business teams are also specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges.

 The Practice Improvement Coordinator contributes to the continuous improvement of the operational ways of working within our firm.

As a Practice Improvement Coordinator in our Knowledge & Practice Services team you will:

• Guide our practice support and legal teams on best practices associated with using firm systems and processes, such as financial reporting and document management, to contribute to excellent client service.
• Collaborate with various stakeholders to understand and improve working practices by engaging in discussions, gathering feedback, analysing data and monitoring effectiveness for continuous refinement.
• Assist with project-based tasks associated with product/process development and improvement.
• Experiment with and reflect on change initiatives, challenge ideas, and constructively evaluate and refine business processes to achieve positive outcomes.
• Provide ongoing support and guidance to teams in adapting to new practices and tools, ensuring seamless transitions and sustained improvements.

This is a permanent, full-time opportunity. Hybrid working (60% in the office) is how we work however flexibility matters at Allens, so if you are seeking hybrid working or are looking for flexibility in your work, we would be happy to discuss what arrangements would work best for you.

About you

You will have:

• Strong written and oral communication skills with keen attention to details.
• A high degree of initiative, creativity, perseverance and problem solving skills.
• A proactive approach to ensuring tasks and projects are completed to a high standard, thoughtfully considering and suggesting next steps, while making connections and evaluating the impact on other processes
• Previous experience as a Practice or Legal Assistant, Business Analyst or other support role within a law firm is ideal, however we are also open to experience in finance, accounting or other professional services firms.
• Intermediate level of skills in MS Office and firm used software such as JIRA, SharePoint and Power BI.
• Technological curiosity and willingness to experiment and workshop ideas towards improving legal practice processes. 
• A desire to learn, grow, network, mentor others.

Your development

In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness, and will coach and support you to meet your goals and aspirations.

Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.

Our perks

Our benefits include:

• Financial: market competitive fixed remuneration; salary continuance insurance, employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.
• Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, emergency childcare, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families and regular wellbeing sessions with our in-house consulting Psychologist.
• Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.
• Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible parental leave policy – 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.
• Recognition: team based recognition including social activities and contribution based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.

Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programs.

How to apply?

We'd love to hear from you so please click "apply now"! If you would like to find out more, please visit "This is Allens" or listen to our Allens Confidential podcast to hear real stories from real people about life at Allens. Alternatively, for a confidential discussion, please phone Mikaela Downie, Talent Acquisition Executive on +61 2 9230 4248.

At Allens, our culture is made up of unique backgrounds and varying life experiences. We celebrate our people's differences across gender and gender identity, sexual orientation, age, ability, cultural backgrounds, First Nations communities, and family and caring arrangements. If you require adjustments to fully participate in our application process, please contact us at [email protected]. We encourage applicants from all backgrounds, so if you're excited about this role but your past experience doesn't align, please express your interest by emailing us at [email protected]. The right role for you might be just around the corner!