Fraud Product Ow- Santa Ana, Costa Rica

Would you like to work where you can "think out of the box" and create clear recommendations on specific projects? Are you passionate about Risk and Fraud product development? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive. Then, it’s time to join Western Union as a Fraud Product Owner.

Western Union powers your pursuit.

In this Risk Product Owner role, you will manage fraud product requirements, define and document business and operational processes, own and manage sprints, and lead end to end delivery for new features and capabilities.

Role Responsibilities

• Collect business requirements from internal and external stakeholders and write business stories and Epics.
• Partner with Engineering team to test and validate different use cases and acceptance criteria. 
• Coordinate the User Acceptance Testing (UAT) efforts with Eng. team in alignment with project timeliness.
• Interact with other internal departments to formulate recommendations and actions aligned with Risk strategy.
• Conduct product demonstration across different areas and audiences.
• Own Risk programs or specific project assignments from end-to-end perspective including requirements gathering, project socialization with other risk areas and help to guide Engineering team during refinement sessions.
• Document project and initiatives seamlessly on daily, weekly, monthly basis on different channels.
• Socialize and communicate promptly and efficiently any process changes, updates and challenges to different audiences and stakeholders.
• Improve our product and Risk capabilities based on data analysis.   

Role Requirements

• Bachelor’s degree in business or engineering. Three years or more experience of Product Owner experience, or similar roles within Scrum team. Experience in fraud risk mitigation or Digital Risk industry standards and experience in writing database SQL/Snowflake queries as user or, preferably, programming.
• Experience and strong knowledge in Project Management, previous experience in Agile processes and frameworks (Scrum) and experience in managing and prioritizing multiple projects and tasks independently.
• Advanced MSOffice skills (Word, PowerPoint, Excel)
• Strong communication, presentation skill, self-organization and time management.
• Upper Intermediate English Level.
• Experience with Kanban, and /or Safe. Experience with Wrike, SharePoint, Visio. Knowledge or experience in UX and API. Knowledge in project management tools like Jira, Confluence.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid #LI-GGC