Who we are

At Mindbody + ClassPass, we’re innovating for the future of wellness by bringing together the best of both sides of the market: Mindbody is the industry’s most trusted technology platform, empowering tens of thousands of wellness brands around the world with the software and resources they need to run and grow their businesses. ClassPass is one of the most popular apps for fitness lovers and self-care enthusiasts, partnering with over 30,000 fitness studios, gyms, salons, and spas around the world. We’re on a mission to create a wellness community for all—opening the doors to more authentic, local wellness experiences than ever before. Our dream of revolutionizing the fitness and wellness industry is no small feat, and we're looking for talented people to make it a reality. When you join Mindbody + ClassPass, you’ll work with kind, intelligent people and enjoy unrivaled benefits. You’ll also share in a true culture of purpose and passion centered around helping people live happier, healthier lives. We’re not just another thriving company—we’re far and away the leader of our industry. Much of our team comes from non-traditional computing backgrounds; we know that by bringing together a diverse set of voices we’ll be able to build a better product, and a better company. So, join the team, and let’s see what we can accomplish together!

About the right team member

Bachelor’s Degree in a technology or technical related field

• • • MBA or other graduate-level degree preferred
    • 3-7 years of real product experience
    • Nice if they have CRM experience and knowledge of the landscape:
    • Technical: SMS and email compliance and deliverability, send time optimization, customer segment mgmt.
    • UX: email editors, campaign management tools and reporting, customer segmentation tools
    • Demonstrates strong business acumen, product analytics, empathy with customers, awareness of good UX
    • Could be from B2C or B2B background. Nice to have experience with workflow-heavy tools
    • Strong communicator / collaborator across teams
    • Should be excited to grow in IC
    • Certifications such as Scrum Master or PMP preferred
    • Entrepreneurial spirit / ability to roll up your sleeves and try different things with minimal direction .
    • 3 + years’ product management experience in a successful SaaS organization
    • Proven track record of successfully managing and releasing complex SaaS products
    • Intimate kn owledge of key Product Management Principles, Agile Scrum and UX Centered Design principles
    • Excellent leadership, communication and presentation skills both written and oral
    • Demonstrated experience effectively communicating with Sr. Leaders and Executives
    • Proven ability to build strong cross functional relationships
    • Possesses a unique blend of business and technical savvy; a big-picture vision, the drive to make that vision a reality, and technically credible to lead teams of world-class software developers
    • Loves and understands technology. Stays current on competition and disruptors in the market
    • Possesses a unique blend of business and technical savvy. Technically credible to lead teams of world-class software developers
    • Exceptional organizational, analytical and problem-solving skills

About the role

• Works directly with direct reports to drive product development from conceptualization through launch - creating actionable plans, work streams, tactics and deliver on those in support of business KPI’s
• Product manager for one or more product development teams
• Formulates complex business plans, analyzes the current competitive landscape, focuses on ROI and puts together a strategic product roadmap and pitch to the senior leaders in the company
• Manages the product roadmap for your strategic area, setting expectations with all relevant stakeholders
• Can operate under limited supervision is provided as this individual can operate, drive results, and set priorities independently
• Works with product marketing, design, engineering, project management, etc. to successfully deliver products to market
• Leverages data/analytics to make tactical and strategic product decisions
• Demonstrate favorable results through leadership and influencing multiple individuals and groups
• Cultivates a deep understanding of the customer and work tirelessly to identify new opportunities to improve their experience
• Identifies unmet market needs that leverage MINDBODY technologies, strengths and market leadership
• Produces and manages usability studies, product metrics, competitive, customer and market analysis into product requirements to identify new opportunities
• Strives to be a subject matter expert in their strategic focus area(s) by identifying the challenges our customers’ face and defines new opportunities to improve our customers’ experience
• Builds business cases that satisfy significant market needs and revenue opportunities, is able and willing pitch business cases to senior management and elaborate on the “what” and “why”
• Controls scope of large projects
• Removes business related roadblocks to ensure success product delivery on time and within scope • Gathers customer feedback to determine future iterations; Compares planned success metrics to actuals and ladders up product performance
• Works closely with product marketing, sales, and marketing teams to build go-to-market plans as well as pricing, sales, and marketing strategy
• Is focused on creating the best possible user experience while also managing ROI
• All other duties as assigned