We are building a team of trailblazers, who embody growth, impact, and excellence.

Job Description

At Pinnacle, our vision is to make the world reliable, one customer at a time.

What does Reliability mean to you? For Pinnacle, reliability means our customers can trust that their facilities operate when and how they are supposed to. With a focus on data, Pinnacle drives to increase safety, efficiency, and evolve facilities to an optimized state through reliability. Pinnacle serves a variety of Industries, including:
• Oil & Gas
• Food & Beverage
• Specialty & Petrochemical
• Pharmaceutical
• Mining
• Agriculture & Fertilizer
• Lumber
• Water & Wastewater
Rooted in exploration, we constantly seek innovative ways to enhance industrial reliability. By fostering team development and embracing growth, we deliver added value to customers, creating a lasting global impact. This commitment drives us to cultivate bold future leaders, continuously reshaping the understanding of reliability.

Innovation resides at the heart of our core values—excellence, impact, and growth—propelling us toward our vision.

Why Advance Your Career at Pinnacle?
Our people are our driving force, vital in realizing our goal of a more reliable world. We prioritize fostering professional growth, offering comprehensive onboarding, training, leadership programs, and continuous learning opportunities. At Pinnacle, you'll expand your horizons across disciplines, collaborating with diverse teams, and participating in the development of leading-edge solutions. Curiosity, engagement, and impact are celebrated traits here. We strive for excellence in everything and seek people who share this drive to join our team. Our collaborative work environment encourages employees to develop the tools and techniques that redefine what reliability means to the industry.

Job Summary
As the Lead, you will lead a team of technical Reliability Data Analysts to execute the scope of work for the customer. You are the face of Pinnacle to the customer and engage with them daily.

Job Duties

• Project team achieves milestone targets through efficient execution and effective utilization
  • Tasks are assigned to team members weekly to deliver productivity targets.
  • Tasks are completed effectively and with quality.
  • Project Management Fundamentals (i.e., trackers, remaining hours, schedule, etc.) are updated weekly.
  • Team members are highly utilized and effective.
  • Deviations from baseline project plan are detected early and communicated to Technical Specialist.
  • Work with Technical Specialist to create schedule risk mitigation plan.
• Ensure the customer is satisfied and accepts all deliverables, the first time
  • Deliverable Review Documents (DRD) are explained, approved, and referred to regularly to ensure continued alignment.
  • Work with Technical Specialist to ensure deliverables meet project standards.
  • Rework is tracked and root causes identified to ensure customer satisfaction and improve team performance.
  • Quality scores are tracked and trended for performance decisions.
  • Consistent communication with customers using Pinnacle best practice practices (i.e., reports, meeting cadence, etc.).
• Regular customer interaction to develop an authentic relationship
  • Regular one-on-ones to increase alignment
  • Informal conversations, lunches, or coffee breaks to develop a more casual relationship that goes beyond transactional work.
• Customer and internal teams receive accurate, timely, and professional reporting
  • Personnel hours, costs and metrics are reported accurately weekly.
  • Project plans are up-to-date and utilized.
  • Team members execute according to the plan and escalate to Manager when deviations or risks occur.
• Team members grow professionally through effective coaching and mentoring
  • Effective weekly one-on-ones are held with each team member to provide growth opportunities.
  • Connect team members with appropriate network to accelerate their growth.
  • Detailed feedback (positive and constructive) is documented, shared timely, and provided during quarterly performance reviews.
  • Informal conversations, lunches, or coffee breaks to develop a more casual relationship that goes beyond transactional work.

Accountabilities/Results/Success for this role   

• Achieve schedule milestones, project team efficiency targets, and deliverable acceptance to deliver per project plan
• Assign tasks, monitoring team and project performance, and updating project plans
• Improve team performance by providing feedback and coaching through day-to-day supervision of team members
• Deliver customer satisfaction and maintaining excellent relationships with day-to-day customer

Required Qualifications/Skills/Competencies

• Minimum 4 years working directly in a large process facility; refinery, petrochemical or chemical plant, water or wastewater treatment plant, etc.

• Bachelor’s degree in mechanical or chemical engineering
• Project Management Fundamentals: ability to effectively deliver the statement of work per customer expectations.
• Ability to work at a customer site in the field
• Ability to hold others accountable
• Exceptional business acumen and communication
• Capable of evaluating resource needs and working with the Project Manager to communicate these needs or changes in needs
• Effective at communicating clear expectations, tasks, and procedures to team members, and project status updates, needs, and alerts to customer
• Capable of performing quality checks on task work; record progress, productivity, and quality
• High sense of urgency
• Problem solver

Software knowledge

• Microsoft Project
• Microsoft Office

Benefits

The Complete You

• Health, vision, and dental insurance, life insurance, 401(k) matching, paid time off (PTO), nine paid holidays, 8 hours of volunteer paid time off (VPTO), and maternity and parental leave. 

Campus Perks

• Onsite gym with full amenities, walking workstations, free parking, mini mart/snack machines, gourmet coffee machines, multiple indoor and outdoor collaboration areas, huddle rooms, deep workspaces, and lactation facilities.

Company Celebrations 

• Quarterly town hall and fellowships, length of service awards where employees receive additional paid time off and bonuses to cover travel expenses for anniversary milestone trips (5, 10, and 15 years). 

Empowering You for Success

• Opportunity to participate in customer-focused project management groups (PODs) that help facilitate collaboration and project support, access to company technology stack of Microsoft Office 365 Suite and MS Teams, comprehensive onboarding, on-demand training, regular lunch and learns, supervisor and accountability training, leadership development programs, continuous learning opportunities, and more.

About Pinnacle

Headquartered in Pasadena, Texas, Pinnacle is focused on helping industrial facilities improve reliability performance, resulting in increased production, optimized spend, and improved process safety and environmental impact. Pinnacle bridges the gap between data and reliability decisions by combining reliability engineering expertise with data science and technology. Pinnacle is privately held and has been consistently recognized for its growth by Inc. Magazine, the Houston Business Journal, and more. 

Working Environment  

• Conditions may include working inside and/or outside.  May work around office machinery with moving parts and moving objects.  Working near radiant and electrical energy.  Working closely with others or working alone.  Working extended or irregular hours and travelling by all possible modes of transportation.

Physical Job Requirements

• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth.

Tools and PPE Requirements

• Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone. 

Limitations and Disclaimer

This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.

The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.

This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.

Visa Sponsorship: Employment eligibility to work with Pinnacle in the U.S. is required. This employer will not sponsor any applicants for the following work visa in this job category:  H-1B - Cap Subject (Change of Status or Consular Notification).  Note that an H-1B Change of Employer is generally not considered to be Cap Subject.

Pinnacle participates in E-Verify, a federal government system used to verify employment authorization and social security number of each new employee.