Job Description

Reporting to the Manager of Campus Solutions Operations, the Campus Solutions Systems Analyst is an experienced programmer/analyst who works to support the University’s effort to maintain and enhance the student information system and related systems by effectively and efficiently applying technological and business solutions. The Campus Solutions Systems Analyst possesses solid PeopleSoft developer skills plus technical expertise and functional knowledge to support the functional teams and business processes for one or more student-facing departments within the University. This requires the ability to learn and support one or more modules (Campus Community, Admissions, Academic Advising, Financial Aid, Student Records, and Student Financials) of the University’s Student Information System, PeopleSoft Campus Solutions.

The Campus Solutions Systems Analyst is an IT point of contact in the design, development, and configuration of the system to support a series of initiatives to improve the student experience. They possess substantial experience with PeopleSoft Campus Solutions, Oracle databases and their architecture, use of SQL, PeopleCode, reporting tools, data interfaces, and data process automation. They are highly adaptable to adjust to rapidly shifting priorities effectively. The Campus Solutions Systems Analyst provides exceptional, positive, and effortless customer service to colleagues within and beyond the institution.

The Campus Solutions Systems Analyst has strong communication skills, the ability to work collaboratively across teams, departments, and the university community, and a strong team-player attitude and willingness to serve as an individual contributor, team member, or leader, depending on the project. When leading projects, the analyst will be responsible for the entire project lifecycle and ensuring the quality and timeliness of all deliverables.

As this is a remote position, the Campus Solutions Systems Analyst works from home but maintains a standard business hours schedule to support the needs of the university constituents - our customers. The analyst uses Unified Communication and Collaboration tools, such as Microsoft Teams and Zoom, for instant messaging and video meetings with team members and customers, ensuring effective communication and personalized service.

Embry-Riddle Information Technology provides remote support with a flexible summer 4-day work week. Working for Embry-Riddle entitles employees to a robust benefits package – from quality health care and retirement options to generous education benefits.

Primary Job Functions, Duties, or Accountabilities:

• Works collaboratively with student-facing departments to solve complex application and data issues within the Campus Solutions student information system, utilizing the Microsoft Teams platform for online meetings and conversations to ensure effective communication and personalized service.
• Provides application support (on-demand support, error resolution, defect correction, reporting, and training) for functional users, specializing in one or more modules/applications, resolving issues received through the IT ticketing system or direct contact from specific users within the area they support.
• Analyzes user requirements, procedures, and problems to recommend solutions for automated processing or to improve existing systems.
• Writes detailed descriptions of user needs, business process functions, and steps required to develop, improve, and automate or test information systems.
• Works in a team environment to develop, customize, and maintain application programs.
• Coordinates or supports systems upgrades and testing of patches for PeopleTools and Campus Solutions, including review of retrofits of existing customizations.
• Develops and supports integrations between Campus Solutions and other third-party systems.
• Serves as a Campus Solutions resource on various IT and University technology projects.
• Manages projects and tasks to ensure goals and objectives are completed on time.
• Participates in peer reviews to ensure the delivery of quality solutions.
• Modifies configurations, reports, and workflows, as necessary, to support business units. Participates in peer reviews to ensure the delivery of quality solutions.
• Assists with vendor management related to the administration and support for related applications.
• Participates in team, department, and module meetings on a regular basis.
• Identifies how available software tools can be employed to support and improve existing processes.
• Assists with needs assessments, system integrations, design support, and general change management support.
• Other duties as assigned.

Job Parameters:

• Working hours are designed to aid the customers as well as support for the systems. Periodic peak times suggest work hours may exceed the traditional eight-hour work day, but our typical schedule allows for a bit of flexibility with the majority of work hours included within standard business hours of 8-5 Eastern Time.
• Position requires cell phone availability and accessibility for critical Information Technology support after hours, evenings, weekends, and other times, for management, application, and/or system issues to keep the University IT applications and infrastructure up and available on a 24x7x365 basis.
• Minimal travel required.

Work to be performed remotely from an appropriate office environment conducive to being on camera for meetings and conversations with customers and team members.

Qualifications

• Bachelor's Degree in Computer Science, Management Information Systems, or related
• 3-5 years work related experience in Information Technology (Higher Education)

Required skills, knowledge, abilities:

• Ability to support IT Core Values by focusing on improvements, believing in our team, learning from mistakes, being accountable for actions, and showing determination, focus, and tenacity.
• Ability to work in an application support role and to convey technical information to technical and non-technical users.
• Ability to focus on mentally challenging technical problems that may take significant time to resolve.
• Knowledge of the principles, methods, and tools used in the software development life cycle.
• Ability to learn how to read code and program in a variety of languages that may include SQL, PeopleCode, and shell scripting languages.
• Knowledge of interface construction and implementation.
• Ability to establish and maintain effective working relationships with a variety of administrative, clerical, and academic clients.
• Ability to work within a team-centric, fast-paced work environment and able to multi-task, set priorities, work independently and proactively with limited direction, solve complex problems, and work effectively under the pressures of multiple competing deadlines.
• Excellent communication, in a variety of methods, is essential in keeping the stakeholders well informed as well as the internal and wider team. Strong customer service experience including documentation and training skills are essential.
• Demonstrate strong character, emphasizing integrity, caring, and honesty, as well as loyalty to the institution.
• Maintain positive and respectful engagement with colleagues and clients.
• Adhere to divisional and university policies and procedures.
• Ability to lead projects using standard IT project management processes (Agile and Waterfall methodologies) and adjust based on individual project complexity and scope.
• Knowledge of Agile methodology related to application support and project management preferred.
• Excellent computer skills in a Microsoft Windows environment, including the ability to use Microsoft Office desktop tools (Outlook, Teams, SharePoint, Excel, Word, Visio, Project, PowerPoint).