Vanguard’s HR is about to undergo a multi-year Service Delivery Transformation and our IT team is seeking ServiceNow certified professionals that have a passion for improving the employee experience for our 20,000+ global crew! This highly visible project is one of the most innovative efforts in the HR IT space and an investment into modernizing our technology to support our workforce. This newly formed team will collaborate closely with several senior stakeholders across the enterprise, including our partners in finance, data analytics & reporting, and global risk & security, HCM + LMS teams, contact centers, and all HR COEs.

In this role, you will:

• Provide intermediate level system analysis, design, development, and implementation of applications and databases. Integrate third party products.
• Translate technical specifications into code for moderately complex new or enhancement projects for internal clients. Write programs, develop code, test artifacts, and produce reports. Employ software development techniques to ensure tests are implemented in a way that support automation.
• Elevate code into the development, test, and production environments on schedule. Provide follow up production support. Submit change control requests and documents.
• Participate in design, code, and test inspections throughout the life cycle to identify issues. Participate in systems analysis activities.
• Coordinate with an implementation partner to configure the platform (ServiceNow) to set up new functionality related to HR case management, knowledge management, dashboards, generative AI chatbot + predictive intelligent search capabilities, and guided employee journey workflows.
• Support the migration of data and mimicking the set-up from current HR platform (Salesforce) to ServiceNow
• Build integrations between ServiceNow and other platforms such as the intranet (CrewNet), Human Capital Management Tool (Workday), Learning Management Platform (Degreed), Finance (Oracle), and Facilities (PlanOn).
• Maintain the security and access to the platform.

What it Takes:

• Previous ServiceNow implementation experience, preferably HR Service Delivery (HRSD) with case + knowledge management, virtual and live agent chat, employee journeys/workflows, and Employee Center Pro
• Minimum of four years related work experience, with at least two years of development experience.
• Undergraduate degree or equivalent combination of training and experience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.