Job Family:

EBO Accounts Receivable (India)

Travel Required:

None

Clearance Required:

None

Key Responsibilities

• Monitor and review customer accounts receivable balances. Investigate, analyze, and resolve customer accounts receivable balance discrepancies.
• Communicate with customers to resolve payment issues and obtain necessary documents. Generate and reconcile customer accounts receivable reports.

• Conduct research to identify and resolve customer accounts receivable issues. Contact US Health insurance companies to resolve issues related to Denials and Underpayments.
• Proactively initiate and follow up on calls to determine the status of claims in the queue. Take timely and appropriate action on claims to ensure accurate resolution.
• Prioritize and address pending claims in the aging queue, making necessary physical calls, and ensuring compliance with international standards and HIPAA regulations. Maintain thorough and up-to-date documentation in claims billing summary notes.
• Manage denials, rejections, and Letters of Authorization (LOAs), implementing required corrections to claims.
• Adhere to the organization’s information security policies, ensuring the confidentiality, integrity, and availability of information assets.
• Promptly report any information security incidents to the appropriate authorities.

Qualifications

• Strong problem-solving skills with a focus on active listening and resolution. Effective team collaboration abilities.
• Proven track record of delivering high-quality results. Meticulous attention to detail and accuracy.
• Ability to quickly learn and adapt to new concepts. Excellent written and verbal communication skills.
• Flexibility to work in shifts, including nights.
• Must be a Graduate

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.