Posted:
9/18/2024, 5:57:22 PM
Location(s):
Queanbeyan, New South Wales, Australia ⋅ New South Wales, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Are you ready to transition off the tools?
Do you have a keen eye for workflow management?
Is customer service your expertise?
We have an exciting opportunity for a motivated and customer-oriented individual to join our Equipment team as a Service Advisor. In this role, you will report to the Service Manager, Equipment, and be responsible for engaging with our customers, managing service request calls, interpreting parts, scheduling work orders, providing basic technical assistance, and gathering customer feedback.
This position is ideal for an experienced technician looking to transition off the tools, a Service Manager seeking to reduce responsibilities, or a seasoned Service Advisor.
What will you do
Receive incoming calls from across all Toro Service sites
Parts interpretation, quoting and work order creation for all Service requests
Providing updates and communication to end users based on status of work orders
Liaising with Service Managers to understand daily workload and operating pressures
Entering/Updating customer and product data in ServiceMax
Performing additional administration duties when required
What do you need
Knowledge and experience in dealing with end users
Knowledge of Toro products and experience with their operating characteristic
Ability to establish effective business relationships with internal and external customers
Strong customer service skills and a customer first focus
Strong computer literacy and CRM management
Ability to adhere to and implement operating goals, objectives, and procedures
A valid Australian Motor Vehicle License (Forklift licence beneficial)
Toro technical background, SAP and ServiceMax skills will be highly regarded
Working at Toro
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
To apply
Should you wish to join a market-leading company with strong ‘People Values’ and believe you have the necessary skills to succeed, please apply to the Human Resources department via our careers page toro.com.au/jobs-at-toro.
Website: https://toro.com.au/
Headquarter Location: Ultimo, New South Wales, Australia
Employee Count: 51-100
Year Founded: 2013
IPO Status: Private
Industries: Automotive ⋅ Fleet Management ⋅ Mechanical Engineering